Spinney Surgery, St Ives: patient reviews and CQC rating
Spinney Surgery is a GP practice in St Ives with 11,618 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2021. It has 5.4 full-time-equivalent qualified GPs, or 2,161 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Spinney Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 87%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 44%, below the England figure of 57%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 4 practices in St Ives with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (83%). 118 patients answered the survey (response rate 39%).
| Survey question | Spinney Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 82% | 75% | 77% |
| Easy to contact by phone | 44% | 52% | 57% |
| Easy to contact via the website | 73% | 60% | 58% |
| Easy to contact via the NHS App | 71% | 52% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 77% | 71% | 73% |
| Wait for appointment about right | 87% | 69% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 86% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 147 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Spinney Surgery is Good, published in September 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,618 patients were registered at Spinney Surgery in September 2026, down 2.0% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 2,161 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 3.6 nurses and 7.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 8.1 |
| August 2024 | 5.2 | 8.0 |
| August 2025 | 4.9 | 9.7 |
| August 2026 | 5.4 | 9.9 |
From June 2026 to August 2026 the practice recorded 11,241 appointments a month, or 968 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 58% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Spinney Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 968 | 521 | 510 |
| Face to face | 41% | 62% | 63% |
| Same day as booked | 58% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 8.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.6 years for women and 82.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.7% | 15.2% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Spinney Surgery, The Spinney, Ramsey Road, St Ives, PE27 3TP. Phone: 01480 495347. Website: www.spinney-surgery.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Riverport Medical Practice | 0.9 km | 72% |
| Grove Medical Practice | 1.3 km | 82% |
| Over Surgery | 6.5 km | 91% |
| Acorn Surgery | 6.7 km | 82% |
| Priory Fields Partnership | 6.9 km | 83% |
- Grove Medical Practice (82% overall experience good)
- Moat House Surgery (88% overall experience good)
- Riverport Medical Practice (72% overall experience good)
How do patients rate Spinney Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Spinney Surgery as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Spinney Surgery?
11,618 patients were registered in September 2026, down 2.0% on a year earlier.
What is Spinney Surgery's CQC rating?
Good overall, published in September 2021.
How many GPs does Spinney Surgery have?
5.4 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,161 patients per GP against 2,171 across England.
Are appointments at Spinney Surgery face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Spinney Surgery's phone number?
01480 495347.