Riverport Medical Practice, St Ives: patient reviews and CQC rating
Riverport Medical Practice is a GP practice in St Ives with 13,230 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2020. It has 6.1 full-time-equivalent qualified GPs, or 2,176 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Riverport Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 58%, against 57% across England. Its weakest is the share who described their last contact with the practice as good: 57%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 4 practices in St Ives with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (65%). 105 patients answered the survey (response rate 33%).
| Survey question | Riverport Medical Practice | Central East | England |
|---|---|---|---|
| Overall experience good | 72% | 75% | 77% |
| Easy to contact by phone | 58% | 52% | 57% |
| Easy to contact via the website | 56% | 60% | 58% |
| Easy to contact via the NHS App | 40% | 52% | 54% |
| Reception team helpful | 74% | 83% | 85% |
| Last contact good | 57% | 71% | 73% |
| Wait for appointment about right | 58% | 69% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 84% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 364 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Riverport Medical Practice is Good, published in November 2020. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,230 patients were registered at Riverport Medical Practice in September 2026, down 2.0% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 6.1 full-time-equivalent qualified GPs, there are 2,176 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 1.1 nurses and 8.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 5.7 |
| August 2024 | 5.6 | 5.6 |
| August 2025 | 6.1 | 6.1 |
| August 2026 | 6.1 | 6.1 |
From June 2026 to August 2026 the practice recorded 9,046 appointments a month, or 684 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 49% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Riverport Medical Practice | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 684 | 521 | 510 |
| Face to face | 51% | 62% | 63% |
| Same day as booked | 49% | 48% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 9.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 82.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.5% | 15.2% |
| Depression | 18+ yrs | 13.8% | 14.3% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Cancer | All ages | 3.3% | 3.8% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
Riverport Medical Practice, Constable Road, St Ives, PE27 3ER. Phone: 01480 466611.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Spinney Surgery | 0.9 km | 82% |
| Grove Medical Practice | 2.1 km | 82% |
| Moat House Surgery | 6.4 km | 88% |
| Over Surgery | 6.7 km | 91% |
| Acorn Surgery | 6.8 km | 82% |
- Grove Medical Practice (82% overall experience good)
- Moat House Surgery (88% overall experience good)
- Spinney Surgery (82% overall experience good)
How do patients rate Riverport Medical Practice?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Riverport Medical Practice as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at Riverport Medical Practice?
13,230 patients were registered in September 2026, down 2.0% on a year earlier.
What is Riverport Medical Practice's CQC rating?
Good overall, published in November 2020.
How many GPs does Riverport Medical Practice have?
6.1 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,176 patients per GP against 2,171 across England.
Are appointments at Riverport Medical Practice face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Riverport Medical Practice's phone number?
01480 466611.