Tramways Medical Centre - O'Connell, Sheffield: patient reviews and CQC rating
Tramways Medical Centre - O'Connell is a GP practice in Sheffield with 8,771 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 4.1 full-time-equivalent qualified GPs, or 2,129 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Tramways Medical Centre - O'Connell
Its best result against England is the share who described their last contact with the practice as good: 91%, above the England figure of 73%. Its weakest is the share who found it easy to contact the practice through its website: 51%, against 58% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 16th of the 81 practices in Sheffield with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (85%). 106 patients answered the survey (response rate 36%).
| Survey question | Tramways Medical Centre - O'Connell | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 87% | 77% | 77% |
| Easy to contact by phone | 74% | 54% | 57% |
| Easy to contact via the website | 51% | 55% | 58% |
| Easy to contact via the NHS App | 52% | 56% | 54% |
| Reception team helpful | 98% | 85% | 85% |
| Last contact good | 91% | 72% | 73% |
| Wait for appointment about right | 82% | 70% | 69% |
| Listened to well | 95% | 87% | 87% |
| Treated with care and concern | 87% | 86% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 211 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Tramways Medical Centre - O'Connell is Good, published in April 2018. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,771 patients were registered at Tramways Medical Centre - O'Connell in September 2026, down 0.6% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 2,129 patients per GP, close to the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 1.8 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 6.1 |
| August 2024 | 3.0 | 4.9 |
| August 2025 | 3.0 | 6.0 |
| August 2026 | 4.1 | 5.2 |
From June 2026 to August 2026 the practice recorded 4,947 appointments a month, or 564 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 56% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Tramways Medical Centre - O'Connell | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 564 | 560 | 510 |
| Face to face | 88% | 65% | 63% |
| Same day as booked | 56% | 45% | 45% |
| More than 28 days after booking | 9% | 8% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), stroke or TIA (3.1% against 1.9%) and palliative or supportive care needs (0.9% against 0.6%). It has a lower share for depression (9.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 19.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.3% | 15.2% |
| Depression | 18+ yrs | 9.1% | 14.3% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| COPD | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.4% | 74.9% |
Tramways Medical Centre - O'Connell, Tramways Medical Centre, 54 Holme Lane, Sheffield, S6 4JQ. Phone: 0112 234 3418. Website: www.tramwaysmedicalcentre.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dykes Hall Medical Centre | 0.4 km | 82% |
| Far Lane Medical Centre | 0.9 km | 93% |
| Walkley House Medical Centre | 1.1 km | 75% |
| Harold Street Medical Centre | 1.2 km | 75% |
| Upperthorpe Medical Centre | 1.7 km | 92% |
- Dr Hakes & Partners (79% overall experience good)
- Dykes Hall Medical Centre (82% overall experience good)
- Far Lane Medical Centre (93% overall experience good)
How do patients rate Tramways Medical Centre - O'Connell?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Tramways Medical Centre - O'Connell as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at Tramways Medical Centre - O'Connell?
8,771 patients were registered in September 2026, down 0.6% on a year earlier.
What is Tramways Medical Centre - O'Connell's CQC rating?
Good overall, published in April 2018.
How many GPs does Tramways Medical Centre - O'Connell have?
4.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,129 patients per GP against 2,171 across England.
Are appointments at Tramways Medical Centre - O'Connell face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Tramways Medical Centre - O'Connell's phone number?
0112 234 3418.