Rustlings Road Medical Centre, Sheffield: patient reviews and CQC rating
Rustlings Road Medical Centre is a GP practice in Sheffield with 4,532 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 2.1 full-time-equivalent qualified GPs, or 2,207 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rustlings Road Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 86%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 63%, against 69% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 17th of the 81 practices in Sheffield with 50 or more responses. 87% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (89%). 134 patients answered the survey (response rate 38%).
| Survey question | Rustlings Road Medical Centre | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 87% | 77% | 77% |
| Easy to contact by phone | 87% | 54% | 57% |
| Easy to contact via the website | 79% | 55% | 58% |
| Easy to contact via the NHS App | 86% | 56% | 54% |
| Reception team helpful | 87% | 85% | 85% |
| Last contact good | 87% | 72% | 73% |
| Wait for appointment about right | 63% | 70% | 69% |
| Listened to well | 92% | 87% | 87% |
| Treated with care and concern | 92% | 86% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 175 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Rustlings Road Medical Centre is Good, published in March 2017. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,532 patients were registered at Rustlings Road Medical Centre in September 2026, down 2.7% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,207 patients per GP, close to the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 1.3 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 1,358 appointments a month, or 300 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 30% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Rustlings Road Medical Centre | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 300 | 560 | 510 |
| Face to face | 51% | 65% | 63% |
| Same day as booked | 30% | 45% | 45% |
| More than 28 days after booking | 12% | 8% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for COPD (0.8% against 1.9%), diabetes (3.9% against 7.9%) and depression (7.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 7.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.2 years for women and 82.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.9% | 15.2% |
| Depression | 18+ yrs | 7.3% | 14.3% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Diabetes | 17+ yrs | 3.9% | 7.9% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| COPD | All ages | 0.8% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.6% | 74.9% |
Rustlings Road Medical Centre, 105 Rustlings Road, Sheffield, S11 7AB. Phone: 0114 268 4567. Website: www.rustlingssurgery.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Richard Benn | 0.5 km | 93% |
| Falkland House Surgery | 0.9 km | 91% |
| Nethergreen Surgery | 1.0 km | 90% |
| Broomhill Surgery | 1.2 km | 89% |
| Hollies Medical Centre | 1.2 km | 83% |
- Carterknowle and Dore Medical Practice (90% overall experience good)
- Dr Richard Benn (93% overall experience good)
- Falkland House Surgery (91% overall experience good)
- Hollies Medical Centre (83% overall experience good)
- Nethergreen Surgery (90% overall experience good)
How do patients rate Rustlings Road Medical Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Rustlings Road Medical Centre as good, above the England figure of 77%. 87% found it easy to get through by phone.
How many patients are registered at Rustlings Road Medical Centre?
4,532 patients were registered in September 2026, down 2.7% on a year earlier.
What is Rustlings Road Medical Centre's CQC rating?
Good overall, published in March 2017.
How many GPs does Rustlings Road Medical Centre have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,207 patients per GP against 2,171 across England.
Are appointments at Rustlings Road Medical Centre face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rustlings Road Medical Centre's phone number?
0114 268 4567.