Dr Richard Benn, Sheffield: patient reviews and CQC rating
Dr Richard Benn is a GP practice in Sheffield with 4,298 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 1.9 full-time-equivalent qualified GPs, or 2,254 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Richard Benn
Its best result against England is the share who found it easy to get through to the practice by phone: 95%, above the England figure of 57%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 91%, against 87% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 2nd of the 81 practices in Sheffield with 50 or more responses. 95% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (79%). 97 patients answered the survey (response rate 27%).
| Survey question | Dr Richard Benn | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 93% | 77% | 77% |
| Easy to contact by phone | 95% | 54% | 57% |
| Easy to contact via the website | 90% | 55% | 58% |
| Easy to contact via the NHS App | 81% | 56% | 54% |
| Reception team helpful | 97% | 85% | 85% |
| Last contact good | 96% | 72% | 73% |
| Wait for appointment about right | 88% | 70% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 95% | 86% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 109 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Richard Benn is Good, published in March 2017. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,298 patients were registered at Dr Richard Benn in September 2026, up 3.1% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 2,254 patients per GP, close to the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 0.9 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 2.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.9 | 3.8 |
From June 2026 to August 2026 the practice recorded 2,611 appointments a month, or 608 per 1,000 registered patients (England: 510). 37% were face to face (England: 63%). 53% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Dr Richard Benn | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 608 | 560 | 510 |
| Face to face | 37% | 65% | 63% |
| Same day as booked | 53% | 45% | 45% |
| More than 28 days after booking | 5% | 8% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for asthma (8.5% against 6.6%). It has a lower share for dementia (0.3% against 0.8%), COPD (0.8% against 1.9%) and diabetes (3.6% against 7.9%). The practice's patients live in areas with an average deprivation score of 7.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.6 years for women and 82.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.3% | 14.3% |
| High blood pressure | All ages | 10.3% | 15.2% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Diabetes | 17+ yrs | 3.6% | 7.9% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Learning disability | All ages | 0.9% | 0.6% |
| COPD | All ages | 0.8% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.1% | 74.9% |
Dr Richard Benn, 33 Greystones Road, Sheffield, S11 7BJ. Phone: 0114 266 6528.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rustlings Road Medical Centre | 0.5 km | 87% |
| Falkland House Surgery | 0.5 km | 91% |
| Hollies Medical Centre | 1.0 km | 83% |
| Nethergreen Surgery | 1.2 km | 90% |
| Broomhill Surgery | 1.6 km | 89% |
- Carterknowle and Dore Medical Practice (90% overall experience good)
- Falkland House Surgery (91% overall experience good)
- Hollies Medical Centre (83% overall experience good)
- Nethergreen Surgery (90% overall experience good)
- Rustlings Road Medical Centre (87% overall experience good)
How do patients rate Dr Richard Benn?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Dr Richard Benn as good, above the England figure of 77%. 95% found it easy to get through by phone.
How many patients are registered at Dr Richard Benn?
4,298 patients were registered in September 2026, up 3.1% on a year earlier.
What is Dr Richard Benn's CQC rating?
Good overall, published in March 2017.
How many GPs does Dr Richard Benn have?
1.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,254 patients per GP against 2,171 across England.
Are appointments at Dr Richard Benn face to face?
37% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Richard Benn's phone number?
0114 266 6528.