Falkland House Surgery, Sheffield: patient reviews and CQC rating
Falkland House Surgery is a GP practice in Sheffield with 3,913 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 2.0 full-time-equivalent qualified GPs, or 1,957 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Falkland House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 90%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 8th of the 81 practices in Sheffield with 50 or more responses. 90% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (88%). 104 patients answered the survey (response rate 40%).
| Survey question | Falkland House Surgery | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 91% | 77% | 77% |
| Easy to contact by phone | 90% | 54% | 57% |
| Easy to contact via the website | 82% | 55% | 58% |
| Easy to contact via the NHS App | 83% | 56% | 54% |
| Reception team helpful | 98% | 85% | 85% |
| Last contact good | 94% | 72% | 73% |
| Wait for appointment about right | 92% | 70% | 69% |
| Listened to well | 93% | 87% | 87% |
| Treated with care and concern | 93% | 86% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
CQC's overall rating for Falkland House Surgery is Good, published in June 2018. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,913 patients were registered at Falkland House Surgery in September 2026, down 2.3% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 1,957 patients per GP, close to the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 0.5 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 3.1 |
| August 2024 | 2.0 | 4.1 |
| August 2025 | 2.0 | 3.1 |
| August 2026 | 2.0 | 2.7 |
From June 2026 to August 2026 the practice recorded 1,650 appointments a month, or 422 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 41% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
16% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Falkland House Surgery | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 422 | 560 | 510 |
| Face to face | 35% | 65% | 63% |
| Same day as booked | 41% | 45% | 45% |
| More than 28 days after booking | 5% | 8% | 5% |
| Did not attend | 1% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.0% against 1.2%), cancer (5.9% against 3.8%) and atrial fibrillation (3.1% against 2.2%). It has a lower share for COPD (1.1% against 1.9%) and diabetes (5.0% against 7.9%). The practice's patients live in areas with an average deprivation score of 3.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.0 years for women and 83.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 16.7% | 14.3% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Cancer | All ages | 5.9% | 3.8% |
| Diabetes | 17+ yrs | 5.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 84.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 89.2% | 74.9% |
Falkland House Surgery, Falkland Road, Sheffield, S11 7PL. Phone: 0114 266 0335. Website: www.falklandhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Richard Benn | 0.5 km | 93% |
| Rustlings Road Medical Centre | 0.9 km | 87% |
| Nethergreen Surgery | 1.2 km | 90% |
| Hollies Medical Centre | 1.4 km | 83% |
| Carterknowle and Dore Medical Practice | 1.8 km | 90% |
- Carterknowle and Dore Medical Practice (90% overall experience good)
- Dr Richard Benn (93% overall experience good)
- Hollies Medical Centre (83% overall experience good)
- Nethergreen Surgery (90% overall experience good)
- Rustlings Road Medical Centre (87% overall experience good)
How do patients rate Falkland House Surgery?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Falkland House Surgery as good, above the England figure of 77%. 90% found it easy to get through by phone.
How many patients are registered at Falkland House Surgery?
3,913 patients were registered in September 2026, down 2.3% on a year earlier.
What is Falkland House Surgery's CQC rating?
Good overall, published in June 2018.
How many GPs does Falkland House Surgery have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,957 patients per GP against 2,171 across England.
Are appointments at Falkland House Surgery face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Falkland House Surgery's phone number?
0114 266 0335.