Dr C T Heatley and Partners, Sheffield: patient reviews and CQC rating
Dr C T Heatley and Partners is a GP practice in Sheffield with 9,366 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 5.6 full-time-equivalent qualified GPs, or 1,665 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr C T Heatley and Partners
Its best result against England is the share who said the healthcare professional was good at listening to them: 95%, above the England figure of 87%. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 30th of the 81 practices in Sheffield with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (66%). 110 patients answered the survey (response rate 28%).
| Survey question | Dr C T Heatley and Partners | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 82% | 77% | 77% |
| Easy to contact by phone | 50% | 54% | 57% |
| Easy to contact via the website | 54% | 55% | 58% |
| Easy to contact via the NHS App | 62% | 56% | 54% |
| Reception team helpful | 84% | 85% | 85% |
| Last contact good | 78% | 72% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 95% | 87% | 87% |
| Treated with care and concern | 87% | 86% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 242 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr C T Heatley and Partners is Good, published in March 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,366 patients were registered at Dr C T Heatley and Partners in September 2026, up 1.3% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 1,665 patients per GP, fewer than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 1.7 nurses and 5.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 7.3 |
| August 2024 | 4.6 | 6.5 |
| August 2025 | 5.2 | 7.1 |
| August 2026 | 5.6 | 8.6 |
From June 2026 to August 2026 the practice recorded 4,478 appointments a month, or 478 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 36% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dr C T Heatley and Partners | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 478 | 560 | 510 |
| Face to face | 90% | 65% | 63% |
| Same day as booked | 36% | 45% | 45% |
| More than 28 days after booking | 13% | 8% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.7% against 0.8%), asthma (10.3% against 6.6%) and COPD (2.8% against 1.9%). It has a lower share for cancer (2.5% against 3.8%). The practice's patients live in areas with an average deprivation score of 23.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.0% | 15.2% |
| Depression | 18+ yrs | 15.5% | 14.3% |
| Asthma | 6+ yrs | 10.3% | 6.6% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| COPD | All ages | 2.8% | 1.9% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Cancer | All ages | 2.5% | 3.8% |
| Dementia | All ages | 1.7% | 0.8% |
| Heart failure | All ages | 1.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.0% | 74.9% |
Dr C T Heatley and Partners, 120 Birley Lane, Sheffield, S12 3BP. Phone: 0114 235 8038. Website: www.birleyhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Thorpe Practice - Owlthorpe Branch | 1.4 km | 67% |
| Charnock Health Primary Care Centre | 1.6 km | 76% |
| Jaunty Springs Health Centre | 1.6 km | 81% |
| Stonecroft Medical Centre | 2.0 km | 92% |
| Richmond Medical Centre | 2.4 km | 81% |
- Crystal Peaks Medical Centre (93% overall experience good)
- Mosborough Health Centre (74% overall experience good)
- Sothall Medical Centre (73% overall experience good)
- The Thorpe Practice - Owlthorpe Branch (67% overall experience good)
How do patients rate Dr C T Heatley and Partners?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Dr C T Heatley and Partners as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Dr C T Heatley and Partners?
9,366 patients were registered in September 2026, up 1.3% on a year earlier.
What is Dr C T Heatley and Partners's CQC rating?
Good overall, published in March 2016.
How many GPs does Dr C T Heatley and Partners have?
5.6 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,665 patients per GP against 2,171 across England.
Are appointments at Dr C T Heatley and Partners face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr C T Heatley and Partners's phone number?
0114 235 8038.