Charnock Health Primary Care Centre, Sheffield: patient reviews and CQC rating
Charnock Health Primary Care Centre is a GP practice in Sheffield with 5,525 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 3.4 full-time-equivalent qualified GPs, or 1,622 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Charnock Health Primary Care Centre
Its best result against England is the share who found the reception and administrative team helpful: 94%, above the England figure of 85%. Its weakest is the share who found it easy to contact the practice through its website: 18%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 50th of the 81 practices in Sheffield with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (86%). 99 patients answered the survey (response rate 36%).
| Survey question | Charnock Health Primary Care Centre | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 76% | 77% | 77% |
| Easy to contact by phone | 52% | 54% | 57% |
| Easy to contact via the website | 18% | 55% | 58% |
| Easy to contact via the NHS App | 25% | 56% | 54% |
| Reception team helpful | 94% | 85% | 85% |
| Last contact good | 73% | 72% | 73% |
| Wait for appointment about right | 68% | 70% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 93% | 86% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 22 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Charnock Health Primary Care Centre is Good, published in December 2022. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,525 patients were registered at Charnock Health Primary Care Centre in September 2026, down 1.2% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 1,622 patients per GP, fewer than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 1.1 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 4.0 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.0 | 4.0 |
| August 2026 | 3.4 | 4.5 |
From June 2026 to August 2026 the practice recorded 2,675 appointments a month, or 484 per 1,000 registered patients (England: 510). 98% were face to face (England: 63%). 46% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Charnock Health Primary Care Centre | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 484 | 560 | 510 |
| Face to face | 98% | 65% | 63% |
| Same day as booked | 46% | 45% | 45% |
| More than 28 days after booking | 12% | 8% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.1% against 0.8%), chronic kidney disease (8.6% against 4.6%) and stroke or TIA (3.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 18.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.7% | 15.2% |
| Depression | 18+ yrs | 14.8% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.6% | 4.6% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| Dementia | All ages | 2.1% | 0.8% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 86.5% | 74.9% |
Charnock Health Primary Care Centre, White Lane, Sheffield, S12 3GH. Phone: 0114 239 9202. Website: www.charnockhealth.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stonecroft Medical Centre | 0.4 km | 92% |
| Jaunty Springs Health Centre | 0.6 km | 81% |
| Dr C T Heatley and Partners | 1.6 km | 82% |
| East Bank Medical Centre | 2.1 km | 93% |
| Richmond Medical Centre | 2.2 km | 81% |
- Jaunty Springs Health Centre (81% overall experience good)
- Richmond Medical Centre (81% overall experience good)
- Stonecroft Medical Centre (92% overall experience good)
- Woodhouse Health Centre (69% overall experience good)
How do patients rate Charnock Health Primary Care Centre?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Charnock Health Primary Care Centre as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Charnock Health Primary Care Centre?
5,525 patients were registered in September 2026, down 1.2% on a year earlier.
What is Charnock Health Primary Care Centre's CQC rating?
Good overall, published in December 2022.
How many GPs does Charnock Health Primary Care Centre have?
3.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,622 patients per GP against 2,171 across England.
Are appointments at Charnock Health Primary Care Centre face to face?
98% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Charnock Health Primary Care Centre's phone number?
0114 239 9202.