Richmond Medical Centre, Sheffield: patient reviews and CQC rating
Richmond Medical Centre is a GP practice in Sheffield with 9,647 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 6.4 full-time-equivalent qualified GPs, or 1,505 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Richmond Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 78%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 42%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 34th of the 81 practices in Sheffield with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (81%). 106 patients answered the survey (response rate 27%).
| Survey question | Richmond Medical Centre | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 81% | 77% | 77% |
| Easy to contact by phone | 57% | 54% | 57% |
| Easy to contact via the website | 42% | 55% | 58% |
| Easy to contact via the NHS App | 53% | 56% | 54% |
| Reception team helpful | 93% | 85% | 85% |
| Last contact good | 76% | 72% | 73% |
| Wait for appointment about right | 78% | 70% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 89% | 86% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for Richmond Medical Centre is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,647 patients were registered at Richmond Medical Centre in September 2026, down 0.5% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 6.4 full-time-equivalent qualified GPs, there are 1,505 patients per GP, fewer than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 1.8 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.9 | 7.9 |
| August 2024 | 6.3 | 11.2 |
| August 2025 | 6.3 | 9.9 |
| August 2026 | 6.4 | 10.5 |
From June 2026 to August 2026 the practice recorded 5,836 appointments a month, or 605 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 52% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Richmond Medical Centre | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 605 | 560 | 510 |
| Face to face | 56% | 65% | 63% |
| Same day as booked | 52% | 45% | 45% |
| More than 28 days after booking | 8% | 8% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), a learning disability (1.0% against 0.6%) and epilepsy (1.3% against 0.8%). It has a lower share for osteoporosis (0.6% against 1.2%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 34.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.9 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.9% | 14.3% |
| High blood pressure | All ages | 17.7% | 15.2% |
| Asthma | 6+ yrs | 9.3% | 6.6% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Cancer | All ages | 3.8% | 3.8% |
| COPD | All ages | 3.1% | 1.9% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.5% | 74.9% |
Richmond Medical Centre, 462 Richmond Road, Sheffield, S13 8NA. Phone: 0845 122 2831. Website: www.richmondmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The White House Surgery | 1.2 km | 74% |
| Jaunty Springs Health Centre | 1.6 km | 81% |
| Manor and Park Group Practice | 1.9 km | 82% |
| Stonecroft Medical Centre | 2.0 km | 92% |
| Handsworth Medical Practice | 2.0 km | 76% |
- Charnock Health Primary Care Centre (76% overall experience good)
- Jaunty Springs Health Centre (81% overall experience good)
- Stonecroft Medical Centre (92% overall experience good)
- Woodhouse Health Centre (69% overall experience good)
How do patients rate Richmond Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Richmond Medical Centre as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Richmond Medical Centre?
9,647 patients were registered in September 2026, down 0.5% on a year earlier.
What is Richmond Medical Centre's CQC rating?
Good overall, published in July 2016.
How many GPs does Richmond Medical Centre have?
6.4 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,505 patients per GP against 2,171 across England.
Are appointments at Richmond Medical Centre face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Richmond Medical Centre's phone number?
0845 122 2831.