The White House Surgery, Sheffield: patient reviews and CQC rating
The White House Surgery is a GP practice in Sheffield with 7,674 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 4.2 full-time-equivalent qualified GPs, or 1,827 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The White House Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 69%, against 58% across England. Its weakest is the share who found the reception and administrative team helpful: 79%, against 85% across England. With 99 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 57th of the 81 practices in Sheffield with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (84%). 99 patients answered the survey (response rate 18%).
| Survey question | The White House Surgery | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 74% | 77% | 77% |
| Easy to contact by phone | 51% | 54% | 57% |
| Easy to contact via the website | 69% | 55% | 58% |
| Easy to contact via the NHS App | 63% | 56% | 54% |
| Reception team helpful | 79% | 85% | 85% |
| Last contact good | 69% | 72% | 73% |
| Wait for appointment about right | 65% | 70% | 69% |
| Listened to well | 83% | 87% | 87% |
| Treated with care and concern | 88% | 86% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 88% of 95 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The White House Surgery is Good, published in March 2017. All 5 key questions are rated Good. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,674 patients were registered at The White House Surgery in September 2026, almost the same as a year earlier.
13% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 1,827 patients per GP, fewer than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 2.1 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 8.7 |
| August 2024 | 4.4 | 9.2 |
| August 2025 | 5.0 | 11.4 |
| August 2026 | 4.2 | 10.9 |
From June 2026 to August 2026 the practice recorded 4,312 appointments a month, or 562 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 49% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The White House Surgery | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 562 | 560 | 510 |
| Face to face | 69% | 65% | 63% |
| Same day as booked | 49% | 45% | 45% |
| More than 28 days after booking | 4% | 8% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.8% against 1.9%), a learning disability (1.0% against 0.6%) and depression (22.8% against 14.3%). It has a lower share for cancer (2.6% against 3.8%). The practice's patients live in areas with an average deprivation score of 47.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.6 years for women and 75.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.8% | 14.3% |
| High blood pressure | All ages | 14.3% | 15.2% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| COPD | All ages | 3.8% | 1.9% |
| Cancer | All ages | 2.6% | 3.8% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.4% | 74.9% |
The White House Surgery, 1 Fairfax Rise, Sheffield, S2 1SL. Phone: 0845 122 7587. Website: www.whitehousesurgery.org.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Manor and Park Group Practice | 0.7 km | 82% |
| Richmond Medical Centre | 1.2 km | 81% |
| Dovercourt Group Practice | 1.6 km | 89% |
| East Bank Medical Centre | 1.7 km | 93% |
| Dr. Catherine Laycock and Partners | 1.9 km | 86% |
- Dovercourt Group Practice (89% overall experience good)
- Dr. Catherine Laycock and Partners (86% overall experience good)
- Duke Medical Centre (84% overall experience good)
- East Bank Medical Centre (93% overall experience good)
- Manor and Park Group Practice (82% overall experience good)
How do patients rate The White House Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of The White House Surgery as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at The White House Surgery?
7,674 patients were registered in September 2026, down 0.1% on a year earlier.
What is The White House Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does The White House Surgery have?
4.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,827 patients per GP against 2,171 across England.
Are appointments at The White House Surgery face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The White House Surgery's phone number?
0845 122 7587.