East Bank Medical Centre, Sheffield: patient reviews and CQC rating
East Bank Medical Centre is a GP practice in Sheffield with 7,653 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 5.8 full-time-equivalent qualified GPs, or 1,310 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about East Bank Medical Centre
Its best result against England is the share who described their last contact with the practice as good: 90%, above the England figure of 73%. Its result closest to England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 3rd of the 81 practices in Sheffield with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (86%). 107 patients answered the survey (response rate 18%).
| Survey question | East Bank Medical Centre | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 93% | 77% | 77% |
| Easy to contact by phone | 69% | 54% | 57% |
| Easy to contact via the website | 73% | 55% | 58% |
| Easy to contact via the NHS App | 65% | 56% | 54% |
| Reception team helpful | 96% | 85% | 85% |
| Last contact good | 90% | 72% | 73% |
| Wait for appointment about right | 80% | 70% | 69% |
| Listened to well | 96% | 87% | 87% |
| Treated with care and concern | 98% | 86% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 214 responses rated the practice good or very good (England: 92%).
CQC's overall rating for East Bank Medical Centre is Good, published in June 2018. All 5 key questions are rated Good. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,653 patients were registered at East Bank Medical Centre in September 2026, up 1.3% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 5.8 full-time-equivalent qualified GPs, there are 1,310 patients per GP, fewer than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 3.6 nurses and 4.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 2.2 | 3.3 |
| August 2025 | 5.1 | 5.1 |
| August 2026 | 5.8 | 6.7 |
From June 2026 to August 2026 the practice recorded 5,709 appointments a month, or 746 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 55% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | East Bank Medical Centre | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 746 | 560 | 510 |
| Face to face | 48% | 65% | 63% |
| Same day as booked | 55% | 45% | 45% |
| More than 28 days after booking | 10% | 8% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.5% against 0.6%), asthma (11.7% against 6.6%) and depression (19.3% against 14.3%). It has a lower share for dementia (0.2% against 0.8%), palliative or supportive care needs (0.3% against 0.6%) and atrial fibrillation (1.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 48.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.7 years for women and 74.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.3% | 14.3% |
| High blood pressure | All ages | 13.8% | 15.2% |
| Asthma | 6+ yrs | 11.7% | 6.6% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Learning disability | All ages | 1.5% | 0.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.4% | 74.9% |
East Bank Medical Centre, 555 East Bank Road, Sheffield, S2 2AG. Phone: 0114 239 8686. Website: www.eastbankmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr. Catherine Laycock and Partners | 0.8 km | 86% |
| Gleadless Medical Centre | 0.8 km | 72% |
| Heeley Green Surgery | 1.5 km | 70% |
| The White House Surgery | 1.7 km | 74% |
| Carrfield Medical Centre | 1.7 km | 79% |
- Dovercourt Group Practice (89% overall experience good)
- Dr. Catherine Laycock and Partners (86% overall experience good)
- Duke Medical Centre (84% overall experience good)
- Manor and Park Group Practice (82% overall experience good)
- The White House Surgery (74% overall experience good)
How do patients rate East Bank Medical Centre?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of East Bank Medical Centre as good, above the England figure of 77%. 69% found it easy to get through by phone.
How many patients are registered at East Bank Medical Centre?
7,653 patients were registered in September 2026, up 1.3% on a year earlier.
What is East Bank Medical Centre's CQC rating?
Good overall, published in June 2018.
How many GPs does East Bank Medical Centre have?
5.8 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,310 patients per GP against 2,171 across England.
Are appointments at East Bank Medical Centre face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is East Bank Medical Centre's phone number?
0114 239 8686.