Grove House Practice, Runcorn: patient reviews and CQC rating
Grove House Practice is a GP practice in Runcorn with 14,373 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2024. It has 7.9 full-time-equivalent qualified GPs, or 1,824 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grove House Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 58%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 45%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 6 practices in Runcorn with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (65%). 121 patients answered the survey (response rate 20%).
| Survey question | Grove House Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 72% | 78% | 77% |
| Easy to contact by phone | 45% | 57% | 57% |
| Easy to contact via the website | 58% | 55% | 58% |
| Easy to contact via the NHS App | 58% | 53% | 54% |
| Reception team helpful | 73% | 86% | 85% |
| Last contact good | 66% | 73% | 73% |
| Wait for appointment about right | 59% | 73% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
CQC's overall rating for Grove House Practice is Requires Improvement, published in January 2024. 3 key questions are rated differently: Safe Good, Well-led Good and Caring Good. Its previous overall rating was Good (November 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
14,373 patients were registered at Grove House Practice in September 2026, down 1.1% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 7.9 full-time-equivalent qualified GPs, there are 1,824 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.3 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.9 | 8.9 |
| August 2024 | 7.8 | 9.1 |
| August 2025 | 8.8 | 10.5 |
| August 2026 | 7.9 | 9.8 |
From June 2026 to August 2026 the practice recorded 5,516 appointments a month, or 384 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 34% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Grove House Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 384 | 492 | 510 |
| Face to face | 67% | 60% | 63% |
| Same day as booked | 34% | 48% | 45% |
| More than 28 days after booking | 10% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (3.8% against 0.6%), COPD (3.1% against 1.9%) and coronary heart disease (4.4% against 3.0%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 32.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.8% | 14.3% |
| High blood pressure | All ages | 18.8% | 15.2% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Cancer | All ages | 4.3% | 3.8% |
| Palliative care | All ages | 3.8% | 0.6% |
| COPD | All ages | 3.1% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.3% | 74.9% |
Grove House Practice, St Paul's Health Centre, High Street, Runcorn, WA7 1AB. Phone: 01928 566561. Website: www.grovehouse.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Tower House Practice | 0.0 km | 66% |
| Newtown Surgery | 2.3 km | 65% |
| Oaks Place surgery | 2.3 km | 72% |
| Castlefields Health Centre | 2.7 km | 83% |
| Weaver Vale Practice | 2.9 km | 67% |
- Brookvale Practice (79% overall experience good)
- Castlefields Health Centre (83% overall experience good)
- Murdishaw Health Centre (59% overall experience good)
- Tower House Practice (66% overall experience good)
- Weaver Vale Practice (67% overall experience good)
How do patients rate Grove House Practice?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Grove House Practice as good, against 77% across England. 45% found it easy to get through by phone.
How many patients are registered at Grove House Practice?
14,373 patients were registered in September 2026, down 1.1% on a year earlier.
What is Grove House Practice's CQC rating?
Requires Improvement overall, published in January 2024.
How many GPs does Grove House Practice have?
7.9 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,824 patients per GP against 2,171 across England.
Are appointments at Grove House Practice face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grove House Practice's phone number?
01928 566561.