Brookvale Practice, Runcorn: patient reviews and CQC rating
Brookvale Practice is a GP practice in Runcorn with 8,699 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2024. It has 6.0 full-time-equivalent qualified GPs, or 1,447 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brookvale Practice
Its best result against England is the share who found it easy to contact the practice through its website: 66%, against 58% across England. Its weakest is the share who found the reception and administrative team helpful: 79%, against 85% across England. With 114 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 2nd of the 6 practices in Runcorn with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (80%). 114 patients answered the survey (response rate 22%).
| Survey question | Brookvale Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 79% | 78% | 77% |
| Easy to contact by phone | 60% | 57% | 57% |
| Easy to contact via the website | 66% | 55% | 58% |
| Easy to contact via the NHS App | 55% | 53% | 54% |
| Reception team helpful | 79% | 86% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 68% | 73% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 16 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Brookvale Practice is Good, published in March 2024. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Outstanding (November 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
8,699 patients were registered at Brookvale Practice in September 2026, down 0.9% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 1,447 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.8 nurses and 0.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.6 | 10.6 |
| August 2024 | 7.8 | 11.8 |
| August 2025 | 5.4 | 7.1 |
| August 2026 | 6.0 | 7.9 |
From June 2026 to August 2026 the practice recorded 4,242 appointments a month, or 488 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 47% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Brookvale Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 488 | 492 | 510 |
| Face to face | 57% | 60% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 6% | 4% | 5% |
| Did not attend | 10% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.4% against 1.9%), peripheral arterial disease (1.1% against 0.6%) and depression (24.6% against 14.3%). The practice's patients live in areas with an average deprivation score of 37.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.5 years for women and 75.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.6% | 14.3% |
| High blood pressure | All ages | 19.4% | 15.2% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| COPD | All ages | 4.4% | 1.9% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.5% | 0.8% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
Brookvale Practice, Hallwood Health Centre, Hospital Way, Runcorn, WA7 2UT. Phone: 01928 718182. Website: www.brookvalepractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Weaver Vale Practice | 0.0 km | 67% |
| Castlefields Health Centre | 1.5 km | 83% |
| Murdishaw Health Centre | 2.3 km | 59% |
| Tower House Practice | 2.9 km | 66% |
| Grove House Practice | 2.9 km | 72% |
- Castlefields Health Centre (83% overall experience good)
- Grove House Practice (72% overall experience good)
- Murdishaw Health Centre (59% overall experience good)
- Tower House Practice (66% overall experience good)
- Weaver Vale Practice (67% overall experience good)
How do patients rate Brookvale Practice?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Brookvale Practice as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Brookvale Practice?
8,699 patients were registered in September 2026, down 0.9% on a year earlier.
What is Brookvale Practice's CQC rating?
Good overall, published in March 2024.
How many GPs does Brookvale Practice have?
6.0 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,447 patients per GP against 2,171 across England.
Are appointments at Brookvale Practice face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brookvale Practice's phone number?
01928 718182.