Castlefields Health Centre, Runcorn: patient reviews and CQC rating
Castlefields Health Centre is a GP practice in Runcorn with 15,552 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 8.5 full-time-equivalent qualified GPs, or 1,837 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Castlefields Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, above the England figure of 54%. Its weakest is the share who said the healthcare professional was good at listening to them: 85%, against 87% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 6 practices in Runcorn with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (87%). 103 patients answered the survey (response rate 22%).
| Survey question | Castlefields Health Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 83% | 78% | 77% |
| Easy to contact by phone | 68% | 57% | 57% |
| Easy to contact via the website | 65% | 55% | 58% |
| Easy to contact via the NHS App | 70% | 53% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 73% | 73% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 726 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Castlefields Health Centre is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,552 patients were registered at Castlefields Health Centre in September 2026, up 3.0% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 8.5 full-time-equivalent qualified GPs, there are 1,837 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 5.8 nurses and 6.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.9 | 7.6 |
| August 2024 | 8.1 | 11.9 |
| August 2025 | 9.5 | 13.4 |
| August 2026 | 8.5 | 13.6 |
From June 2026 to August 2026 the practice recorded 7,142 appointments a month, or 459 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 31% took place on the day they were booked and 16% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Castlefields Health Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 459 | 492 | 510 |
| Face to face | 63% | 60% | 63% |
| Same day as booked | 31% | 48% | 45% |
| More than 28 days after booking | 16% | 4% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), COPD (4.0% against 1.9%) and peripheral arterial disease (1.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 41.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.5 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.6% | 14.3% |
| High blood pressure | All ages | 17.6% | 15.2% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 9.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| COPD | All ages | 4.0% | 1.9% |
| Cancer | All ages | 3.8% | 3.8% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.6% | 0.8% |
| Palliative care | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Learning disability | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
Castlefields Health Centre, The Village Square, Runcorn, WA7 2ST. Phone: 01928 566671. Website: www.castlefieldshealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Weaver Vale Practice | 1.5 km | 67% |
| Brookvale Practice | 1.5 km | 79% |
| Murdishaw Health Centre | 2.5 km | 59% |
| Tower House Practice | 2.7 km | 66% |
| Grove House Practice | 2.7 km | 72% |
- Brookvale Practice (79% overall experience good)
- Grove House Practice (72% overall experience good)
- Murdishaw Health Centre (59% overall experience good)
- Tower House Practice (66% overall experience good)
- Weaver Vale Practice (67% overall experience good)
How do patients rate Castlefields Health Centre?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Castlefields Health Centre as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Castlefields Health Centre?
15,552 patients were registered in September 2026, up 3.0% on a year earlier.
What is Castlefields Health Centre's CQC rating?
Good overall, published in November 2016.
How many GPs does Castlefields Health Centre have?
8.5 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,837 patients per GP against 2,171 across England.
Are appointments at Castlefields Health Centre face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Castlefields Health Centre's phone number?
01928 566671.