Waterfoot Medical Practice, Rossendale: patient reviews and CQC rating
Waterfoot Medical Practice is a GP practice in Rossendale with 9,293 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 4.1 full-time-equivalent qualified GPs, or 2,263 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Waterfoot Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 69%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 79%, below the England figure of 87%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 7 practices in Rossendale with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (86%). 100 patients answered the survey (response rate 24%).
| Survey question | Waterfoot Medical Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 81% | 78% | 77% |
| Easy to contact by phone | 69% | 61% | 57% |
| Easy to contact via the website | 62% | 55% | 58% |
| Easy to contact via the NHS App | 52% | 57% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 76% | 74% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 79% | 88% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 242 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Waterfoot Medical Practice is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,293 patients were registered at Waterfoot Medical Practice in September 2026, down 1.1% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 2,263 patients per GP, close to the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 2.0 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 7.2 |
| August 2024 | 3.3 | 6.5 |
| August 2025 | 4.2 | 6.1 |
| August 2026 | 4.1 | 5.0 |
From June 2026 to August 2026 the practice recorded 6,508 appointments a month, or 700 per 1,000 registered patients (England: 510). 30% were face to face (England: 63%). 66% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Waterfoot Medical Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 700 | 471 | 510 |
| Face to face | 30% | 70% | 63% |
| Same day as booked | 66% | 42% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.2% against 1.9%) and asthma (10.1% against 6.6%). The practice's patients live in areas with an average deprivation score of 30.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.7 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% |
| Depression | 18+ yrs | 14.4% | 14.3% |
| Asthma | 6+ yrs | 10.1% | 6.6% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Cancer | All ages | 4.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| COPD | All ages | 3.2% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.0% | 74.9% |
Waterfoot Medical Practice, Waterfoot Health Centre, Cowpe Road, Waterfoot, Rossendale, BB4 7DN. Phone: 01706 253300. Website: www.waterfootgroupofdoctors.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ilex View Medical Practice | 2.2 km | 82% |
| Fairmore Medical Practice | 2.2 km | 74% |
| St James' Medical Centre | 3.2 km | 82% |
| Irwell Medical Practice | 3.6 km | 80% |
| Haslingden Healthcare | 5.0 km | 88% |
- Irwell Medical Practice (80% overall experience good)
- The Medical Centre (79% overall experience good)
How do patients rate Waterfoot Medical Practice?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Waterfoot Medical Practice as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at Waterfoot Medical Practice?
9,293 patients were registered in September 2026, down 1.1% on a year earlier.
What is Waterfoot Medical Practice's CQC rating?
Good overall, published in November 2016.
How many GPs does Waterfoot Medical Practice have?
4.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,263 patients per GP against 2,171 across England.
Are appointments at Waterfoot Medical Practice face to face?
30% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Waterfoot Medical Practice's phone number?
01706 253300.