Haslingden Healthcare, Rossendale: patient reviews and CQC rating
Haslingden Healthcare is a GP practice in Rossendale with 10,813 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2023. It has 2.3 full-time-equivalent qualified GPs, or 4,634 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Haslingden Healthcare
Its best result against England is the share who found it easy to get through to the practice by phone: 80%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 56%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 7 practices in Rossendale with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (79%). 110 patients answered the survey (response rate 30%).
| Survey question | Haslingden Healthcare | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 88% | 78% | 77% |
| Easy to contact by phone | 80% | 61% | 57% |
| Easy to contact via the website | 56% | 55% | 58% |
| Easy to contact via the NHS App | 61% | 57% | 54% |
| Reception team helpful | 97% | 86% | 85% |
| Last contact good | 88% | 74% | 73% |
| Wait for appointment about right | 84% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 121 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Haslingden Healthcare is Good, published in January 2023. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (June 2017).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,813 patients were registered at Haslingden Healthcare in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 4,634 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 2.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 3.0 |
| August 2024 | 2.3 | 4.5 |
| August 2025 | 2.3 | 4.5 |
| August 2026 | 2.3 | 4.3 |
From June 2026 to August 2026 the practice recorded 4,116 appointments a month, or 381 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 44% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Haslingden Healthcare | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 381 | 471 | 510 |
| Face to face | 74% | 70% | 63% |
| Same day as booked | 44% | 42% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%), dementia (1.3% against 0.8%) and peripheral arterial disease (0.9% against 0.6%). It has a lower share for depression (11.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 22.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.1 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.3% | 15.2% |
| Depression | 18+ yrs | 11.2% | 14.3% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Cancer | All ages | 4.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Palliative care | All ages | 1.4% | 0.6% |
| Dementia | All ages | 1.3% | 0.8% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
Haslingden Healthcare, Haslingden Health Centre, 27 Manchester Road, Haslingden, Rossendale, BB4 5SL. Phone: 01706 335390. Website: haslingdenmedicalgrouppractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hazelvalley Family Practice | 0.0 km | 91% |
| Dr Mahmoud Ibrahim | 0.0 km | 80% |
| St James' Medical Centre | 2.4 km | 82% |
| Ilex View Medical Practice | 2.9 km | 82% |
| Fairmore Medical Practice | 2.9 km | 74% |
- Dr Mahmoud Ibrahim (80% overall experience good)
- Fairmore Medical Practice (74% overall experience good)
- Hazelvalley Family Practice (91% overall experience good)
- Ilex View Medical Practice (82% overall experience good)
- St James' Medical Centre (82% overall experience good)
How do patients rate Haslingden Healthcare?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Haslingden Healthcare as good, above the England figure of 77%. 80% found it easy to get through by phone.
How many patients are registered at Haslingden Healthcare?
10,813 patients were registered in September 2026, down 0.2% on a year earlier.
What is Haslingden Healthcare's CQC rating?
Good overall, published in January 2023.
How many GPs does Haslingden Healthcare have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,634 patients per GP against 2,171 across England.
Are appointments at Haslingden Healthcare face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Haslingden Healthcare's phone number?
01706 335390.