Hazelvalley Family Practice, Rossendale: patient reviews and CQC rating
Hazelvalley Family Practice is a GP practice in Rossendale with 6,267 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 2.9 full-time-equivalent qualified GPs, or 2,176 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hazelvalley Family Practice
Its best result against England is the share who found it easy to contact the practice through its website: 85%, above the England figure of 58%. Its result closest to England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 7 practices in Rossendale with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (79%). 90 patients answered the survey (response rate 20%).
| Survey question | Hazelvalley Family Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 91% | 78% | 77% |
| Easy to contact by phone | 79% | 61% | 57% |
| Easy to contact via the website | 85% | 55% | 58% |
| Easy to contact via the NHS App | 75% | 57% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 89% | 74% | 73% |
| Wait for appointment about right | 91% | 70% | 69% |
| Listened to well | 98% | 88% | 87% |
| Treated with care and concern | 98% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 309 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hazelvalley Family Practice is Good, published in November 2019. One key question is rated differently: Well-led Outstanding. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,267 patients were registered at Hazelvalley Family Practice in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,176 patients per GP, close to the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.5 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 4.8 |
| August 2024 | 2.0 | 5.2 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.9 | 5.0 |
From June 2026 to August 2026 the practice recorded 4,385 appointments a month, or 700 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 57% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hazelvalley Family Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 700 | 471 | 510 |
| Face to face | 45% | 70% | 63% |
| Same day as booked | 57% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.5% against 1.2%), COPD (2.5% against 1.9%) and depression (18.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 27.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.2 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.1% | 14.3% |
| High blood pressure | All ages | 17.6% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Osteoporosis | 50+ yrs | 3.5% | 1.2% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.0% | 74.9% |
Hazelvalley Family Practice, 7-9 Manchester Road, Haslingden, Rossendale, BB4 5SL. Phone: 01706 253700.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Haslingden Healthcare | 0.0 km | 88% |
| Dr Mahmoud Ibrahim | 0.0 km | 80% |
| St James' Medical Centre | 2.4 km | 82% |
| Ilex View Medical Practice | 2.9 km | 82% |
| Fairmore Medical Practice | 2.9 km | 74% |
- Dr Mahmoud Ibrahim (80% overall experience good)
- Fairmore Medical Practice (74% overall experience good)
- Haslingden Healthcare (88% overall experience good)
- Ilex View Medical Practice (82% overall experience good)
- St James' Medical Centre (82% overall experience good)
How do patients rate Hazelvalley Family Practice?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Hazelvalley Family Practice as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at Hazelvalley Family Practice?
6,267 patients were registered in September 2026, up 0.3% on a year earlier.
What is Hazelvalley Family Practice's CQC rating?
Good overall, published in November 2019.
How many GPs does Hazelvalley Family Practice have?
2.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,176 patients per GP against 2,171 across England.
Are appointments at Hazelvalley Family Practice face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hazelvalley Family Practice's phone number?
01706 253700.