Ilex View Medical Practice, Rossendale: patient reviews and CQC rating
Ilex View Medical Practice is a GP practice in Rossendale with 10,101 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 2.5 full-time-equivalent qualified GPs, or 4,117 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ilex View Medical Practice
Its best result against England is the share who described their last contact with the practice as good: 83%, above the England figure of 73%. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 7 practices in Rossendale with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (86%). 105 patients answered the survey (response rate 20%).
| Survey question | Ilex View Medical Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 65% | 61% | 57% |
| Easy to contact via the website | 36% | 55% | 58% |
| Easy to contact via the NHS App | 52% | 57% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 83% | 74% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 429 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ilex View Medical Practice is Good, published in January 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
10,101 patients were registered at Ilex View Medical Practice in September 2026, up 0.9% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 4,117 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 4.1 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 2.1 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 2.5 | 3.5 |
From June 2026 to August 2026 the practice recorded 4,049 appointments a month, or 401 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 41% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
24% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Ilex View Medical Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 401 | 471 | 510 |
| Face to face | 65% | 70% | 63% |
| Same day as booked | 41% | 42% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%), serious mental illness (1.5% against 1.0%) and asthma (8.0% against 6.6%). The practice's patients live in areas with an average deprivation score of 23.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.2 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.3% | 14.3% |
| High blood pressure | All ages | 14.5% | 15.2% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| COPD | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Palliative care | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.3% | 74.9% |
Ilex View Medical Practice, Rossendale Primary Health Care Centre, Bacup Road, Rossendale, BB4 7PL. Phone: 01706 335400.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fairmore Medical Practice | 0.0 km | 74% |
| St James' Medical Centre | 1.1 km | 82% |
| Waterfoot Medical Practice | 2.2 km | 81% |
| Haslingden Healthcare | 2.9 km | 88% |
| Hazelvalley Family Practice | 2.9 km | 91% |
- Dr Mahmoud Ibrahim (80% overall experience good)
- Fairmore Medical Practice (74% overall experience good)
- Haslingden Healthcare (88% overall experience good)
- Hazelvalley Family Practice (91% overall experience good)
- St James' Medical Centre (82% overall experience good)
How do patients rate Ilex View Medical Practice?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Ilex View Medical Practice as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Ilex View Medical Practice?
10,101 patients were registered in September 2026, up 0.9% on a year earlier.
What is Ilex View Medical Practice's CQC rating?
Good overall, published in January 2024.
How many GPs does Ilex View Medical Practice have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,117 patients per GP against 2,171 across England.
Are appointments at Ilex View Medical Practice face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ilex View Medical Practice's phone number?
01706 335400.