St James' Medical Centre, Rossendale: patient reviews and CQC rating
St James' Medical Centre is a GP practice in Rossendale with 8,244 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 6.0 full-time-equivalent qualified GPs, or 1,371 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St James' Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 88%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 23%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 7 practices in Rossendale with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (75%). 118 patients answered the survey (response rate 33%).
| Survey question | St James' Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 53% | 61% | 57% |
| Easy to contact via the website | 23% | 55% | 58% |
| Easy to contact via the NHS App | 42% | 57% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 67% | 74% | 73% |
| Wait for appointment about right | 88% | 70% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 155 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St James' Medical Centre is Good, published in March 2020. All 5 key questions are rated Good. It held the same rating in the report before (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,244 patients were registered at St James' Medical Centre in September 2026, down 3.5% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 1,371 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.5 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 6.7 |
| August 2024 | 5.1 | 7.2 |
| August 2025 | 5.6 | 7.5 |
| August 2026 | 6.0 | 10.1 |
From June 2026 to August 2026 the practice recorded 3,391 appointments a month, or 411 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 51% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | St James' Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 411 | 471 | 510 |
| Face to face | 81% | 70% | 63% |
| Same day as booked | 51% | 42% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.1% against 0.6%), palliative or supportive care needs (1.1% against 0.6%) and cancer (5.7% against 3.8%). It has a lower share for depression (10.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 18.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.0% | 15.2% |
| Depression | 18+ yrs | 10.1% | 14.3% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Palliative care | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 85.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.2% | 74.9% |
St James' Medical Centre, Burnley Road,, Rawtenstall,, Rossendale, BB4 8HH. Phone: 01706 213060. Website: www.stjamesmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ilex View Medical Practice | 1.1 km | 82% |
| Fairmore Medical Practice | 1.1 km | 74% |
| Haslingden Healthcare | 2.4 km | 88% |
| Hazelvalley Family Practice | 2.4 km | 91% |
| Dr Mahmoud Ibrahim | 2.4 km | 80% |
- Dr Mahmoud Ibrahim (80% overall experience good)
- Fairmore Medical Practice (74% overall experience good)
- Haslingden Healthcare (88% overall experience good)
- Hazelvalley Family Practice (91% overall experience good)
- Ilex View Medical Practice (82% overall experience good)
How do patients rate St James' Medical Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of St James' Medical Centre as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at St James' Medical Centre?
8,244 patients were registered in September 2026, down 3.5% on a year earlier.
What is St James' Medical Centre's CQC rating?
Good overall, published in March 2020.
How many GPs does St James' Medical Centre have?
6.0 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,371 patients per GP against 2,171 across England.
Are appointments at St James' Medical Centre face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St James' Medical Centre's phone number?
01706 213060.