Harris Memorial Surgery, Redruth: patient reviews and CQC rating
Harris Memorial Surgery is a GP practice in Redruth with 6,283 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Inadequate overall, in a report published in August 2023. It has 2.2 full-time-equivalent qualified GPs, or 2,839 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Harris Memorial Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 71%, above the England figure of 58%. Its weakest is the share who said the healthcare professional was good at listening to them: 81%, below the England figure of 87%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 1st of the 3 practices in Redruth with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (82%). 173 patients answered the survey (response rate 32%).
| Survey question | Harris Memorial Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 77% | 79% | 77% |
| Easy to contact by phone | 59% | 58% | 57% |
| Easy to contact via the website | 71% | 65% | 58% |
| Easy to contact via the NHS App | 61% | 58% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 73% | 74% | 73% |
| Wait for appointment about right | 64% | 71% | 69% |
| Listened to well | 81% | 89% | 87% |
| Treated with care and concern | 82% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 85% | 91% | 90% |
CQC's overall rating for Harris Memorial Surgery is Inadequate, published in August 2023. 3 key questions are rated differently: Caring Good, Responsive Requires Improvement and Effective Requires Improvement. Its previous overall rating was Good (June 2018).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
6,283 patients were registered at Harris Memorial Surgery in September 2026, down 1.1% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 2,839 patients per GP, more than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 2.0 nurses and 4.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 3.5 |
| August 2024 | 2.2 | 3.1 |
| August 2025 | 2.2 | 2.2 |
| August 2026 | 2.2 | 3.1 |
From June 2026 to August 2026 the practice recorded 2,843 appointments a month, or 453 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 36% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Harris Memorial Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 453 | 633 | 510 |
| Face to face | 54% | 59% | 63% |
| Same day as booked | 36% | 44% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for coronary heart disease (5.8% against 3.0%), stroke or TIA (3.0% against 1.9%) and COPD (2.9% against 1.9%). It has a lower share for osteoporosis (0.3% against 1.2%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 24.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.1% | 14.3% |
| High blood pressure | All ages | 17.9% | 15.2% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Coronary heart disease | All ages | 5.8% | 3.0% |
| Cancer | All ages | 4.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.2% | 74.9% |
Harris Memorial Surgery, Robartes Terrace, Illogan, Redruth, TR16 4RX. Phone: 01209 842449. Website: www.harrismemorialsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Carn to Coast Health Centres | 2.3 km | 54% |
| Leatside Health Centre | 2.8 km | 75% |
| Veor Surgery | 4.7 km | 71% |
| Chacewater Health Centre | 8.0 km | 95% |
| St Agnes Surgery | 8.5 km | 93% |
How do patients rate Harris Memorial Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Harris Memorial Surgery as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Harris Memorial Surgery?
6,283 patients were registered in September 2026, down 1.1% on a year earlier.
What is Harris Memorial Surgery's CQC rating?
Inadequate overall, published in August 2023.
How many GPs does Harris Memorial Surgery have?
2.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,839 patients per GP against 2,171 across England.
Are appointments at Harris Memorial Surgery face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Harris Memorial Surgery's phone number?
01209 842449.