Carn to Coast Health Centres, Redruth: patient reviews and CQC rating
Carn to Coast Health Centres is a GP practice in Redruth with 29,122 registered patients (September 2026). In the 2026 GP Patient Survey, 54% of its patients described their overall experience as good, below the England figure of 77% (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in April 2022. It has 13.3 full-time-equivalent qualified GPs, or 2,195 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Carn to Coast Health Centres
Its best result against England is the share who found it easy to contact the practice through its website: 62%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 24%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 3rd of the 3 practices in Redruth with 50 or more responses. 24% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (64%). 126 patients answered the survey (response rate 30%).
| Survey question | Carn to Coast Health Centres | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 54% | 79% | 77% |
| Easy to contact by phone | 24% | 58% | 57% |
| Easy to contact via the website | 62% | 65% | 58% |
| Easy to contact via the NHS App | 30% | 58% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 49% | 74% | 73% |
| Wait for appointment about right | 40% | 71% | 69% |
| Listened to well | 76% | 89% | 87% |
| Treated with care and concern | 77% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 80% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 774 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Carn to Coast Health Centres is Good, published in April 2022. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
29,122 patients were registered at Carn to Coast Health Centres in September 2026, down 2.4% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 13.3 full-time-equivalent qualified GPs, there are 2,195 patients per GP, close to the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 8.1 nurses and 4.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 14.7 | 17.7 |
| August 2024 | 14.2 | 17.4 |
| August 2025 | 14.1 | 17.9 |
| August 2026 | 13.3 | 15.9 |
From June 2026 to August 2026 the practice recorded 15,301 appointments a month, or 525 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 42% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Carn to Coast Health Centres | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 525 | 633 | 510 |
| Face to face | 64% | 59% | 63% |
| Same day as booked | 42% | 44% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.5% against 1.1%), stroke or TIA (2.9% against 1.9%) and osteoporosis (1.8% against 1.2%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 27.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.8% | 14.3% |
| High blood pressure | All ages | 15.7% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Heart failure | All ages | 2.5% | 1.1% |
| COPD | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.4% | 74.9% |
Carn to Coast Health Centres, Station Road, Pool, Redruth, TR15 3DU. Phone: 01209 717471. Website: www.poolhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Harris Memorial Surgery | 2.3 km | 77% |
| Leatside Health Centre | 2.7 km | 75% |
| Veor Surgery | 2.9 km | 71% |
| Praze-An-Beeble Surgery | 6.5 km | 87% |
| Chacewater Health Centre | 8.6 km | 95% |
- Praze-An-Beeble Surgery (87% overall experience good)
How do patients rate Carn to Coast Health Centres?
In the 2026 GP Patient Survey, 54% of patients described their overall experience of Carn to Coast Health Centres as good, below the England figure of 77%. 24% found it easy to get through by phone.
How many patients are registered at Carn to Coast Health Centres?
29,122 patients were registered in September 2026, down 2.4% on a year earlier.
What is Carn to Coast Health Centres's CQC rating?
Good overall, published in April 2022.
How many GPs does Carn to Coast Health Centres have?
13.3 full-time-equivalent qualified GPs (17 qualified GPs by headcount), which is 2,195 patients per GP against 2,171 across England.
Are appointments at Carn to Coast Health Centres face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Carn to Coast Health Centres's phone number?
01209 717471.