Veor Surgery, Camborne: patient reviews and CQC rating
Veor Surgery is a GP practice in Camborne with 8,912 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Requires Improvement overall, in a report published in August 2023. It has 5.9 full-time-equivalent qualified GPs, or 1,512 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Veor Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 59%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 45%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
59% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (71%). 118 patients answered the survey (response rate 31%).
| Survey question | Veor Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 71% | 79% | 77% |
| Easy to contact by phone | 59% | 58% | 57% |
| Easy to contact via the website | 45% | 65% | 58% |
| Easy to contact via the NHS App | 41% | 58% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 67% | 74% | 73% |
| Wait for appointment about right | 69% | 71% | 69% |
| Listened to well | 80% | 89% | 87% |
| Treated with care and concern | 78% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 275 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Veor Surgery is Requires Improvement, published in August 2023. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Good (December 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
8,912 patients were registered at Veor Surgery in September 2026, up 1.5% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 1,512 patients per GP, fewer than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 4.0 nurses and 6.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.9 | 5.9 |
| August 2024 | 5.9 | 5.9 |
| August 2025 | 5.9 | 5.9 |
| August 2026 | 5.9 | 5.9 |
From June 2026 to August 2026 the practice recorded 6,785 appointments a month, or 761 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 64% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Veor Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 761 | 633 | 510 |
| Face to face | 51% | 59% | 63% |
| Same day as booked | 64% | 44% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), peripheral arterial disease (1.1% against 0.6%) and stroke or TIA (3.8% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 28.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 76.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.1% | 15.2% |
| Depression | 18+ yrs | 20.0% | 14.3% |
| Diabetes | 17+ yrs | 10.5% | 7.9% |
| Asthma | 6+ yrs | 10.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.8% | 4.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 5.4% | 3.0% |
| Stroke and TIA | All ages | 3.8% | 1.9% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| COPD | All ages | 3.1% | 1.9% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Dementia | All ages | 1.5% | 0.8% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Learning disability | All ages | 1.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.0% | 74.9% |
Veor Surgery, South Terrace, Camborne, TR14 8SN. Phone: 01209 611199. Website: www.veorsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Carn to Coast Health Centres | 2.9 km | 54% |
| Praze-An-Beeble Surgery | 4.1 km | 87% |
| Harris Memorial Surgery | 4.7 km | 77% |
| Leatside Health Centre | 5.5 km | 75% |
| Dr C.A. Jones & Partners | 8.5 km | 90% |
- Leatside Health Centre (75% overall experience good)
How do patients rate Veor Surgery?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Veor Surgery as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Veor Surgery?
8,912 patients were registered in September 2026, up 1.5% on a year earlier.
What is Veor Surgery's CQC rating?
Requires Improvement overall, published in August 2023.
How many GPs does Veor Surgery have?
5.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,512 patients per GP against 2,171 across England.
Are appointments at Veor Surgery face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Veor Surgery's phone number?
01209 611199.