Ware and Rurals PCN: primary care network practices and patient survey
Ware and Rurals PCN is a primary care network of 2 GP practices with 36,970 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,966 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Ware and Rurals PCN with survey results, the share of patients describing their overall experience as good ranges from 89% at The Puckeridge Surgery to 89% at Dolphin House Surgery, with a median of 89% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. The Puckeridge Surgery has the highest share finding it easy to get through by phone (79%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dolphin House Surgery | 16,760 | 89% | 73% | Good | 2,213 |
| The Puckeridge Surgery | 20,210 | 89% | 79% | Good | 1,800 |
Results for the network as a whole, from 212 responses, against Central East and England.
| Survey question | Ware and Rurals PCN | Central East | England |
|---|---|---|---|
| Overall experience good | 89% | 75% | 77% |
| Easy to contact by phone | 76% | 52% | 57% |
| Easy to contact via the website | 57% | 60% | 58% |
| Easy to contact via the NHS App | 61% | 52% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 78% | 71% | 73% |
| Wait for appointment about right | 77% | 69% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 93% | 85% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
There are 1,966 registered patients per full-time-equivalent qualified GP in Ware and Rurals PCN, close to England's 2,171 and Central East's 2,348. Practices recorded 537 appointments a month per 1,000 patients (England: 510), 78% of them face to face. 50% of appointments took place on the day they were booked (England: 45%).
21% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.2% over the year (England: shrank 1.1%).
| Measure | Ware and Rurals PCN | Central East | England |
|---|---|---|---|
| Patients per qualified GP | 1,966 | 2,348 | 2,171 |
| Appointments per 1,000 patients a month | 537 | 521 | 510 |
| Face-to-face appointments | 78% | 62% | 63% |
| Same day as booked | 50% | 48% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 21% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Ware and Rurals PCN is palliative care (1.3% against 0.6%), and the furthest below is serious mental illness (0.7% against 1.0%).
| Condition register | Age group | Ware and Rurals PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 15.2% | 15.2% | 5,569 |
| Depression | 18+ yrs | 13.6% | 14.3% | 3,945 |
| Asthma | 6+ yrs | 7.6% | 6.6% | 2,619 |
| Diabetes | 17+ yrs | 6.7% | 7.9% | 1,991 |
| Cancer | All ages | 4.1% | 3.8% | 1,509 |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% | 1,163 |
| Coronary heart disease | All ages | 2.9% | 3.0% | 1,061 |
| Atrial fibrillation | All ages | 2.8% | 2.2% | 1,027 |
| Stroke and TIA | All ages | 1.8% | 1.9% | 657 |
| COPD | All ages | 1.4% | 1.9% | 501 |
| Palliative care | All ages | 1.3% | 0.6% | 486 |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% | 166 |
| Heart failure | All ages | 1.0% | 1.1% | 361 |
| Dementia | All ages | 0.8% | 0.8% | 305 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 211 |
| Serious mental illness | All ages | 0.7% | 1.0% | 259 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 207 |
| Learning disability | All ages | 0.5% | 0.6% | 201 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 179 |
- Cam Medical PCN (3 practices)
- Cambridge City 4 PCN (6 practices)
- Cambridge City PCN (6 practices)
- Hertford and Rurals PCN (4 practices)
- Huntingdon PCN (3 practices)
- Meridian PCN (6 practices)
- Stort Valley & Villages PCN (5 practices)
- Wisbech PCN (4 practices)
Which practices are in Ware and Rurals PCN?
Dolphin House Surgery and The Puckeridge Surgery.
How do patients rate Ware and Rurals PCN?
89% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Ware and Rurals PCN cover?
36,970 registered patients across 2 practices in September 2026.
How many patients per GP does Ware and Rurals PCN have?
1,966 per full-time-equivalent qualified GP, against 2,171 across England.