The Puckeridge Surgery, Ware: patient reviews and CQC rating
The Puckeridge Surgery is a GP practice in Ware with 20,210 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 11.2 full-time-equivalent qualified GPs, or 1,800 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Puckeridge Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 47%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 2nd of the 3 practices in Ware with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (87%). 109 patients answered the survey (response rate 40%).
| Survey question | The Puckeridge Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 89% | 75% | 77% |
| Easy to contact by phone | 79% | 52% | 57% |
| Easy to contact via the website | 47% | 60% | 58% |
| Easy to contact via the NHS App | 54% | 52% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 79% | 71% | 73% |
| Wait for appointment about right | 67% | 69% | 69% |
| Listened to well | 92% | 86% | 87% |
| Treated with care and concern | 92% | 85% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 44 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Puckeridge Surgery is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
20,210 patients were registered at The Puckeridge Surgery in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 11.2 full-time-equivalent qualified GPs, there are 1,800 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 3.7 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.2 | 10.2 |
| August 2024 | 10.5 | 10.5 |
| August 2025 | 10.4 | 11.1 |
| August 2026 | 11.2 | 11.9 |
From June 2026 to August 2026 the practice recorded 12,305 appointments a month, or 609 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 46% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Puckeridge Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 609 | 521 | 510 |
| Face to face | 88% | 62% | 63% |
| Same day as booked | 46% | 48% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%) and atrial fibrillation (3.0% against 2.2%). It has a lower share for serious mental illness (0.7% against 1.0%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 13.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.2 years for women and 82.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% |
| Depression | 18+ yrs | 13.1% | 14.3% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Cancer | All ages | 4.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Palliative care | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.8% | 74.9% |
The Puckeridge Surgery, Station Road, Puckeridge, Ware, SG11 1TF. Phone: 01920 823860.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Much Hadham Health Centre | 5.6 km | 92% |
| New River Health | 9.2 km | 74% |
| Dolphin House Surgery | 9.3 km | 89% |
| Church Street Partnership | 9.8 km | 62% |
| Watton Place Clinic | 9.8 km | 83% |
- Dolphin House Surgery (89% overall experience good)
How do patients rate The Puckeridge Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of The Puckeridge Surgery as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at The Puckeridge Surgery?
20,210 patients were registered in September 2026, down 0.3% on a year earlier.
What is The Puckeridge Surgery's CQC rating?
Good overall, published in April 2016.
How many GPs does The Puckeridge Surgery have?
11.2 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 1,800 patients per GP against 2,171 across England.
Are appointments at The Puckeridge Surgery face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Puckeridge Surgery's phone number?
01920 823860.