Church Street Partnership, Bishops Stortford: patient reviews and CQC rating
Church Street Partnership is a GP practice in Bishops Stortford with 16,625 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 4.6 full-time-equivalent qualified GPs, or 3,593 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Church Street Partnership
Its best result against England is the share who found it easy to contact the practice through its website: 61%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 33%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 4 practices in Bishops Stortford with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (72%). 124 patients answered the survey (response rate 29%).
| Survey question | Church Street Partnership | Central East | England |
|---|---|---|---|
| Overall experience good | 62% | 75% | 77% |
| Easy to contact by phone | 33% | 52% | 57% |
| Easy to contact via the website | 61% | 60% | 58% |
| Easy to contact via the NHS App | 49% | 52% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 60% | 71% | 73% |
| Wait for appointment about right | 50% | 69% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 84% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 482 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Church Street Partnership is Good, published in October 2018. All 5 key questions are rated Good. It held the same rating in the report before (October 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,625 patients were registered at Church Street Partnership in September 2026, almost the same as a year earlier.
18% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 3,593 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 3.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 8.6 |
| August 2024 | 5.9 | 6.9 |
| August 2025 | 5.2 | 6.3 |
| August 2026 | 4.6 | 6.5 |
From June 2026 to August 2026 the practice recorded 4,724 appointments a month, or 284 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 25% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Church Street Partnership | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 284 | 521 | 510 |
| Face to face | 58% | 62% | 63% |
| Same day as booked | 25% | 48% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), chronic kidney disease (2.9% against 4.6%) and depression (9.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 6.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.8% | 15.2% |
| Depression | 18+ yrs | 9.7% | 14.3% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Diabetes | 17+ yrs | 5.5% | 7.9% |
| Cancer | All ages | 4.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
Church Street Partnership, 30A Church Street, Bishops Stortford, CM23 2LY. Phone: 01279 657636. Website: www.churchstsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| South Street Surgery | 0.4 km | 82% |
| Helix Medical Centre | 1.2 km | 79% |
| Peacock Surgery | 4.5 km | 85% |
| Central Surgery | 6.5 km | 74% |
| Much Hadham Health Centre | 6.5 km | 92% |
- Central Surgery (74% overall experience good)
- Helix Medical Centre (79% overall experience good)
- Much Hadham Health Centre (92% overall experience good)
- South Street Surgery (82% overall experience good)
How do patients rate Church Street Partnership?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of Church Street Partnership as good, below the England figure of 77%. 33% found it easy to get through by phone.
How many patients are registered at Church Street Partnership?
16,625 patients were registered in September 2026, down 0.2% on a year earlier.
What is Church Street Partnership's CQC rating?
Good overall, published in October 2018.
How many GPs does Church Street Partnership have?
4.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 3,593 patients per GP against 2,171 across England.
Are appointments at Church Street Partnership face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Church Street Partnership's phone number?
01279 657636.