South Street Surgery, Bishops Stortford: patient reviews and CQC rating
South Street Surgery is a GP practice in Bishops Stortford with 23,039 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 8.6 full-time-equivalent qualified GPs, or 2,674 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about South Street Surgery
Its best result against England is the share who described their overall experience of the practice as good: 82%, against 77% across England. Its weakest is the share who found it easy to get through to the practice by phone: 49%, against 57% across England. With 119 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 1st of the 4 practices in Bishops Stortford with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (74%). 119 patients answered the survey (response rate 26%).
| Survey question | South Street Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 82% | 75% | 77% |
| Easy to contact by phone | 49% | 52% | 57% |
| Easy to contact via the website | 57% | 60% | 58% |
| Easy to contact via the NHS App | 49% | 52% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 70% | 71% | 73% |
| Wait for appointment about right | 66% | 69% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 86% | 85% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 237 responses rated the practice good or very good (England: 92%).
CQC's overall rating for South Street Surgery is Good, published in October 2016. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
23,039 patients were registered at South Street Surgery in September 2026, almost the same as a year earlier.
16% of its patients are aged 65 or over, against 19% across England. With 8.6 full-time-equivalent qualified GPs, there are 2,674 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 3.9 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.4 | 15.4 |
| August 2024 | 10.2 | 17.0 |
| August 2025 | 10.4 | 15.7 |
| August 2026 | 8.6 | 15.2 |
From June 2026 to August 2026 the practice recorded 7,941 appointments a month, or 345 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 46% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | South Street Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 345 | 521 | 510 |
| Face to face | 60% | 62% | 63% |
| Same day as booked | 46% | 48% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.9% against 1.2%). It has a lower share for diabetes (4.9% against 7.9%), COPD (1.2% against 1.9%) and chronic kidney disease (3.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 7.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.9% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Diabetes | 17+ yrs | 4.9% | 7.9% |
| Cancer | All ages | 3.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.0% | 74.9% |
South Street Surgery, 83 South Street, Bishops Stortford, CM23 3AP. Phone: 01279 465700. Website: www.southstreetsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Church Street Partnership | 0.4 km | 62% |
| Helix Medical Centre | 0.9 km | 79% |
| Peacock Surgery | 4.8 km | 85% |
| Central Surgery | 6.1 km | 74% |
| The Eden Surgeries | 6.5 km | 72% |
- Central Surgery (74% overall experience good)
- Church Street Partnership (62% overall experience good)
- Helix Medical Centre (79% overall experience good)
- Much Hadham Health Centre (92% overall experience good)
How do patients rate South Street Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of South Street Surgery as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at South Street Surgery?
23,039 patients were registered in September 2026, up 0.2% on a year earlier.
What is South Street Surgery's CQC rating?
Good overall, published in October 2016.
How many GPs does South Street Surgery have?
8.6 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 2,674 patients per GP against 2,171 across England.
Are appointments at South Street Surgery face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is South Street Surgery's phone number?
01279 465700.