The Eden Surgeries, Bishops Stortford: patient reviews and CQC rating
The Eden Surgeries is a GP practice in Bishops Stortford with 9,262 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 3.6 full-time-equivalent qualified GPs, or 2,554 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Eden Surgeries
Its best result against England is the share who said their needs were met at their last appointment: 92%, against 90% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 37%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 4 practices in Bishops Stortford with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (62%). 109 patients answered the survey (response rate 33%).
| Survey question | The Eden Surgeries | Essex | England |
|---|---|---|---|
| Overall experience good | 72% | 74% | 77% |
| Easy to contact by phone | 40% | 50% | 57% |
| Easy to contact via the website | 43% | 56% | 58% |
| Easy to contact via the NHS App | 37% | 51% | 54% |
| Reception team helpful | 69% | 83% | 85% |
| Last contact good | 67% | 70% | 73% |
| Wait for appointment about right | 53% | 70% | 69% |
| Listened to well | 78% | 84% | 87% |
| Treated with care and concern | 86% | 83% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
CQC's overall rating for The Eden Surgeries is Good, published in October 2019. All 5 key questions are rated Good. It held the same rating in the report before (January 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,262 patients were registered at The Eden Surgeries in September 2026, down 1.0% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 2,554 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 4.4 nurses and 6.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 6.5 |
| August 2024 | 3.8 | 6.5 |
| August 2025 | 3.8 | 7.6 |
| August 2026 | 3.6 | 6.4 |
From June 2026 to August 2026 the practice recorded 2,847 appointments a month, or 307 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 27% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Eden Surgeries | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 307 | 480 | 510 |
| Face to face | 90% | 69% | 63% |
| Same day as booked | 27% | 45% | 45% |
| More than 28 days after booking | 6% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for coronary heart disease (3.6% against 3.0%). It has a lower share for osteoporosis (0.3% against 1.2%), a learning disability (0.3% against 0.6%) and epilepsy (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 11.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 83.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.2% | 15.2% |
| Depression | 18+ yrs | 11.4% | 14.3% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 84.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.9% | 74.9% |
The Eden Surgeries, Broomfields, Hatfield Heath, Bishops Stortford, CM22 7EH. Phone: 01279 730616. Website: www.hatfieldheathsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Central Surgery | 4.0 km | 74% |
| Gardens and Jacobs Medical Partnership | 5.2 km | -9700% |
| Helix Medical Centre | 6.0 km | 79% |
| Old Harlow Health Centre | 6.0 km | 90% |
| South Street Surgery | 6.5 km | 82% |
- Dr Peter Linn (84% overall experience good)
- John Tasker House Surgery (65% overall experience good)
- Peacock Surgery (85% overall experience good)
How do patients rate The Eden Surgeries?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of The Eden Surgeries as good, against 77% across England. 40% found it easy to get through by phone.
How many patients are registered at The Eden Surgeries?
9,262 patients were registered in September 2026, down 1.0% on a year earlier.
What is The Eden Surgeries's CQC rating?
Good overall, published in October 2019.
How many GPs does The Eden Surgeries have?
3.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,554 patients per GP against 2,171 across England.
Are appointments at The Eden Surgeries face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Eden Surgeries's phone number?
01279 730616.