Torentum PCN: primary care network practices and patient survey
Torentum PCN is a primary care network of 3 GP practices with 33,583 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,151 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Torentum PCN with survey results, the share of patients describing their overall experience as good ranges from 79% at Cleveleys Group Practice to 88% at The Thornton Practice, with a median of 87% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. The Crescent Surgery has the highest share finding it easy to get through by phone (80%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Thornton Practice | 12,832 | 88% | 79% | Outstanding | 2,218 |
| The Crescent Surgery | 7,604 | 87% | 80% | Good | 2,469 |
| Cleveleys Group Practice | 13,147 | 79% | 71% | Outstanding | 1,949 |
Results for the network as a whole, from 338 responses, against Lancashire and South Cumbria and England.
| Survey question | Torentum PCN | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 76% | 61% | 57% |
| Easy to contact via the website | 48% | 55% | 58% |
| Easy to contact via the NHS App | 56% | 57% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 83% | 74% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 94% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
There are 2,151 registered patients per full-time-equivalent qualified GP in Torentum PCN, close to England's 2,171 and Lancashire and South Cumbria's 2,288. Practices recorded 577 appointments a month per 1,000 patients (England: 510), 63% of them face to face. 40% of appointments took place on the day they were booked (England: 45%).
32% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.8% over the year (England: shrank 1.1%).
| Measure | Torentum PCN | Lancashire and South Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 2,151 | 2,288 | 2,171 |
| Appointments per 1,000 patients a month | 577 | 471 | 510 |
| Face-to-face appointments | 63% | 70% | 63% |
| Same day as booked | 40% | 42% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 32% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Torentum PCN is peripheral arterial disease (1.2% against 0.6%), and the furthest below is learning disability (0.5% against 0.6%).
| Condition register | Age group | Torentum PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 24.6% | 15.2% | 8,312 |
| Depression | 18+ yrs | 19.5% | 14.3% | 5,589 |
| Diabetes | 17+ yrs | 9.9% | 7.9% | 2,870 |
| Asthma | 6+ yrs | 8.6% | 6.6% | 2,796 |
| Chronic kidney disease | 18+ yrs | 7.9% | 4.6% | 2,259 |
| Cancer | All ages | 6.4% | 3.8% | 2,152 |
| Coronary heart disease | All ages | 5.5% | 3.0% | 1,864 |
| Atrial fibrillation | All ages | 3.9% | 2.2% | 1,327 |
| Stroke and TIA | All ages | 3.4% | 1.9% | 1,131 |
| COPD | All ages | 3.3% | 1.9% | 1,125 |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% | 463 |
| Heart failure | All ages | 2.4% | 1.1% | 824 |
| Dementia | All ages | 1.4% | 0.8% | 487 |
| Peripheral arterial disease | All ages | 1.2% | 0.6% | 419 |
| Serious mental illness | All ages | 1.2% | 1.0% | 414 |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% | 317 |
| Epilepsy | 18+ yrs | 1.1% | 0.8% | 308 |
| Palliative care | All ages | 1.0% | 0.6% | 330 |
| Learning disability | All ages | 0.5% | 0.6% | 155 |
- Blackpool Central PCN (3 practices)
- Blackpool Central West PCN (3 practices)
- Blackpool North PCN (2 practices)
- Blackpool South Central PCN (2 practices)
- Blackpool South PCN (4 practices)
- Fleetwood PCN (3 practices)
- Wyre Bridge (2 practices)
- Wyre Integrated Network Ltd PCN (4 practices)
Which practices are in Torentum PCN?
Cleveleys Group Practice, The Crescent Surgery and The Thornton Practice.
How do patients rate Torentum PCN?
85% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Torentum PCN cover?
33,583 registered patients across 3 practices in September 2026.
How many patients per GP does Torentum PCN have?
2,151 per full-time-equivalent qualified GP, against 2,171 across England.