Cleveleys Group Practice, Thornton Cleveleys: patient reviews and CQC rating
Cleveleys Group Practice is a GP practice in Thornton Cleveleys with 13,147 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Outstanding overall, in a report published in April 2016. It has 6.7 full-time-equivalent qualified GPs, or 1,949 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cleveleys Group Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 71%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 47%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 5 practices in Thornton Cleveleys with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (90%). 114 patients answered the survey (response rate 30%).
| Survey question | Cleveleys Group Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 79% | 78% | 77% |
| Easy to contact by phone | 71% | 61% | 57% |
| Easy to contact via the website | 47% | 55% | 58% |
| Easy to contact via the NHS App | 65% | 57% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 82% | 74% | 73% |
| Wait for appointment about right | 65% | 70% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 709 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cleveleys Group Practice is Outstanding, published in April 2016. 2 key questions are rated differently: Safe Good and Caring Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Outstanding |
13,147 patients were registered at Cleveleys Group Practice in September 2026, down 1.0% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 6.7 full-time-equivalent qualified GPs, there are 1,949 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 7.7 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 6.9 |
| August 2024 | 6.0 | 8.1 |
| August 2025 | 7.5 | 9.5 |
| August 2026 | 6.7 | 10.8 |
From June 2026 to August 2026 the practice recorded 6,659 appointments a month, or 506 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 30% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Cleveleys Group Practice | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 506 | 471 | 510 |
| Face to face | 69% | 70% | 63% |
| Same day as booked | 30% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.5% against 0.6%), dementia (1.8% against 0.8%) and COPD (4.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 23.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.5 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 25.3% | 15.2% |
| Depression | 18+ yrs | 24.0% | 14.3% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.9% | 4.6% |
| Asthma | 6+ yrs | 8.7% | 6.6% |
| Cancer | All ages | 6.5% | 3.8% |
| Coronary heart disease | All ages | 5.6% | 3.0% |
| Atrial fibrillation | All ages | 4.2% | 2.2% |
| COPD | All ages | 4.1% | 1.9% |
| Stroke and TIA | All ages | 3.7% | 1.9% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| Heart failure | All ages | 2.1% | 1.1% |
| Dementia | All ages | 1.8% | 0.8% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Peripheral arterial disease | All ages | 1.5% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.3% | 74.9% |
Cleveleys Group Practice, Kelso Avenue, Thornton Cleveleys, FY5 3LF. Phone: 01253 853992. Website: www.cleveleysgrouppractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Crescent Surgery | 0.0 km | 87% |
| The Thornton Practice | 1.8 km | 88% |
| The Village Practice | 1.8 km | 92% |
| Beechwood Surgery | 2.2 km | 87% |
| Glenroyd Medical | 2.9 km | 66% |
- The Crescent Surgery (87% overall experience good)
- The Thornton Practice (88% overall experience good)
How do patients rate Cleveleys Group Practice?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Cleveleys Group Practice as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at Cleveleys Group Practice?
13,147 patients were registered in September 2026, down 1.0% on a year earlier.
What is Cleveleys Group Practice's CQC rating?
Outstanding overall, published in April 2016.
How many GPs does Cleveleys Group Practice have?
6.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,949 patients per GP against 2,171 across England.
Are appointments at Cleveleys Group Practice face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cleveleys Group Practice's phone number?
01253 853992.