The Crescent Surgery, Thornton Cleveleys: patient reviews and CQC rating
The Crescent Surgery is a GP practice in Thornton Cleveleys with 7,604 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 3.1 full-time-equivalent qualified GPs, or 2,469 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Crescent Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 80%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 39%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 4th of the 5 practices in Thornton Cleveleys with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (89%). 116 patients answered the survey (response rate 33%).
| Survey question | The Crescent Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 87% | 78% | 77% |
| Easy to contact by phone | 80% | 61% | 57% |
| Easy to contact via the website | 39% | 55% | 58% |
| Easy to contact via the NHS App | 51% | 57% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 86% | 74% | 73% |
| Wait for appointment about right | 82% | 70% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 376 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Crescent Surgery is Good, published in October 2016. One key question is rated differently: Responsive Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
7,604 patients were registered at The Crescent Surgery in September 2026, almost the same as a year earlier.
35% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,469 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 3.4 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 4.7 |
| August 2024 | 3.3 | 5.4 |
| August 2025 | 1.5 | 2.6 |
| August 2026 | 3.1 | 3.9 |
From June 2026 to August 2026 the practice recorded 4,188 appointments a month, or 551 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 41% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Crescent Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 551 | 471 | 510 |
| Face to face | 66% | 70% | 63% |
| Same day as booked | 41% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.0% against 1.2%), heart failure (3.2% against 1.1%) and palliative or supportive care needs (1.6% against 0.6%). The practice's patients live in areas with an average deprivation score of 22.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.5 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 26.8% | 15.2% |
| Depression | 18+ yrs | 19.9% | 14.3% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Asthma | 6+ yrs | 9.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 8.2% | 4.6% |
| Cancer | All ages | 7.3% | 3.8% |
| Coronary heart disease | All ages | 5.9% | 3.0% |
| Atrial fibrillation | All ages | 4.0% | 2.2% |
| Osteoporosis | 50+ yrs | 4.0% | 1.2% |
| Stroke and TIA | All ages | 3.7% | 1.9% |
| COPD | All ages | 3.3% | 1.9% |
| Heart failure | All ages | 3.2% | 1.1% |
| Palliative care | All ages | 1.6% | 0.6% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Peripheral arterial disease | All ages | 1.3% | 0.6% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.3% | 74.9% |
The Crescent Surgery, Kelso Avenue, Thornton Cleveleys, FY5 3LF. Phone: 01253 823215. Website: www.crescent-surgery.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cleveleys Group Practice | 0.0 km | 79% |
| The Thornton Practice | 1.8 km | 88% |
| The Village Practice | 1.8 km | 92% |
| Beechwood Surgery | 2.2 km | 87% |
| Glenroyd Medical | 2.9 km | 66% |
- Cleveleys Group Practice (79% overall experience good)
- The Thornton Practice (88% overall experience good)
How do patients rate The Crescent Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of The Crescent Surgery as good, above the England figure of 77%. 80% found it easy to get through by phone.
How many patients are registered at The Crescent Surgery?
7,604 patients were registered in September 2026, down 0.4% on a year earlier.
What is The Crescent Surgery's CQC rating?
Good overall, published in October 2016.
How many GPs does The Crescent Surgery have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,469 patients per GP against 2,171 across England.
Are appointments at The Crescent Surgery face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Crescent Surgery's phone number?
01253 823215.