Freshney Pelham Nel PCN: primary care network practices and patient survey
Freshney Pelham Nel PCN is a primary care network of 3 GP practices with 36,246 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England. Its practices have 2,120 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Freshney Pelham Nel PCN with survey results, the share of patients describing their overall experience as good ranges from 73% at Woodfield Medical Centre to 96% at Dr KA Collett and Partners, with a median of 85% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Dr KA Collett and Partners has the highest share finding it easy to get through by phone (99%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr KA Collett and Partners | 5,063 | 96% | 99% | Good | 1,843 |
| Pelham Medical Group | 10,139 | 85% | 62% | Good | 2,025 |
| Woodfield Medical Centre | 21,044 | 73% | 58% | Good | 2,253 |
Results for the network as a whole, from 342 responses, against Humber and North Yorkshire and England.
| Survey question | Freshney Pelham Nel PCN | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 79% | 79% | 77% |
| Easy to contact by phone | 65% | 59% | 57% |
| Easy to contact via the website | 64% | 62% | 58% |
| Easy to contact via the NHS App | 75% | 59% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 82% | 71% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
There are 2,120 registered patients per full-time-equivalent qualified GP in Freshney Pelham Nel PCN, close to England's 2,171 and Humber and North Yorkshire's 2,125. Practices recorded 604 appointments a month per 1,000 patients (England: 510), 61% of them face to face. 54% of appointments took place on the day they were booked (England: 45%).
21% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.9% over the year (England: shrank 1.1%).
| Measure | Freshney Pelham Nel PCN | Humber and North Yorkshire | England |
|---|---|---|---|
| Patients per qualified GP | 2,120 | 2,125 | 2,171 |
| Appointments per 1,000 patients a month | 604 | 559 | 510 |
| Face-to-face appointments | 61% | 64% | 63% |
| Same day as booked | 54% | 43% | 45% |
| Did not attend | 3% | 3% | 4% |
| Patients aged 65 or over | 21% | 23% | 19% |
Relative to England, the register furthest above England's rate at practices in Freshney Pelham Nel PCN is peripheral arterial disease (1.0% against 0.6%), and the furthest below is heart failure (0.8% against 1.1%).
| Condition register | Age group | Freshney Pelham Nel PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 16.6% | 15.2% | 6,107 |
| Depression | 18+ yrs | 16.2% | 14.3% | 4,772 |
| Diabetes | 17+ yrs | 8.4% | 7.9% | 2,499 |
| Chronic kidney disease | 18+ yrs | 7.8% | 4.6% | 2,282 |
| Asthma | 6+ yrs | 6.6% | 6.6% | 2,276 |
| Cancer | All ages | 4.5% | 3.8% | 1,664 |
| Coronary heart disease | All ages | 3.4% | 3.0% | 1,253 |
| Atrial fibrillation | All ages | 2.9% | 2.2% | 1,060 |
| COPD | All ages | 2.7% | 1.9% | 975 |
| Stroke and TIA | All ages | 2.3% | 1.9% | 858 |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% | 201 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 284 |
| Peripheral arterial disease | All ages | 1.0% | 0.6% | 351 |
| Palliative care | All ages | 0.9% | 0.6% | 338 |
| Heart failure | All ages | 0.8% | 1.1% | 306 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 253 |
| Serious mental illness | All ages | 0.8% | 1.0% | 285 |
| Learning disability | All ages | 0.7% | 0.6% | 253 |
| Dementia | All ages | 0.6% | 0.8% | 237 |
- Apollo PCN (4 practices)
- Cygnet East Riding PCN (5 practices)
- Harthill East Riding PCN (5 practices)
- Meridian Health Group Nel PCN (3 practices)
- North Lincolnshire North PCN (3 practices)
- North Lincolnshire South PCN (6 practices)
- Panacea PCN (7 practices)
- Yorkshire Coast & Wolds PCN (4 practices)
Which practices are in Freshney Pelham Nel PCN?
Dr KA Collett and Partners, Pelham Medical Group and Woodfield Medical Centre.
How do patients rate Freshney Pelham Nel PCN?
79% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Freshney Pelham Nel PCN cover?
36,246 registered patients across 3 practices in September 2026.
How many patients per GP does Freshney Pelham Nel PCN have?
2,120 per full-time-equivalent qualified GP, against 2,171 across England.