Pelham Medical Group, Grimsby: patient reviews and CQC rating
Pelham Medical Group is a GP practice in Grimsby with 10,139 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 5.0 full-time-equivalent qualified GPs, or 2,025 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pelham Medical Group
Its best result against England is the share who found it easy to contact the practice using the NHS App: 73%, above the England figure of 54%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 6th of the 16 practices in Grimsby with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (84%). 115 patients answered the survey (response rate 23%).
| Survey question | Pelham Medical Group | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 85% | 79% | 77% |
| Easy to contact by phone | 62% | 59% | 57% |
| Easy to contact via the website | 68% | 62% | 58% |
| Easy to contact via the NHS App | 73% | 59% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 80% | 76% | 73% |
| Wait for appointment about right | 84% | 71% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 91 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pelham Medical Group is Good, published in January 2020. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,139 patients were registered at Pelham Medical Group in September 2026, almost the same as a year earlier.
18% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 2,025 patients per GP, close to the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 5.3 nurses and 4.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 4.1 |
| August 2024 | 4.7 | 4.7 |
| August 2025 | 5.3 | 5.3 |
| August 2026 | 5.0 | 5.0 |
From June 2026 to August 2026 the practice recorded 6,199 appointments a month, or 611 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 60% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Pelham Medical Group | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 611 | 559 | 510 |
| Face to face | 56% | 64% | 63% |
| Same day as booked | 60% | 43% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.6% against 1.2%), palliative or supportive care needs (0.9% against 0.6%) and a learning disability (0.9% against 0.6%). The practice's patients live in areas with an average deprivation score of 37.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.7 years for women and 76.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.0% | 14.3% |
| High blood pressure | All ages | 14.0% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
24% of the practice's patients live in the DN31 postcode district, followed by DN32 (22%), DN34 (17%) and DN33 (14%). 99% live in North East Lincolnshire, the council area the practice is in.
Pelham Medical Group, Church View Health Centre, Cartergate, Grimsby, DN31 1QZ. Phone: 01472 353303. Website: www.pelhammedicalgroup.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Wilson & Partners | 1.1 km | 87% |
| Cromwell Primary Care Centre | 1.2 km | 81% |
| Core Care Family Practice Grimsby | 1.2 km | 67% |
| Woodfield Medical Centre | 1.4 km | 73% |
| Dr KA Collett and Partners | 1.4 km | 96% |
- Dr KA Collett and Partners (96% overall experience good)
- Woodfield Medical Centre (73% overall experience good)
How do patients rate Pelham Medical Group?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Pelham Medical Group as good, above the England figure of 77%. 62% found it easy to get through by phone.
How many patients are registered at Pelham Medical Group?
10,139 patients were registered in September 2026, up 0.0% on a year earlier.
What is Pelham Medical Group's CQC rating?
Good overall, published in January 2020.
How many GPs does Pelham Medical Group have?
5.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,025 patients per GP against 2,171 across England.
Are appointments at Pelham Medical Group face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pelham Medical Group's phone number?
01472 353303.