Cromwell Primary Care Centre, Grimsby: patient reviews and CQC rating
Cromwell Primary Care Centre is a GP practice in Grimsby with 4,379 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in August 2022. It has 1.6 full-time-equivalent qualified GPs, or 2,670 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cromwell Primary Care Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 34%, below the England figure of 58%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 9th of the 16 practices in Grimsby with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (73%). 137 patients answered the survey (response rate 29%).
| Survey question | Cromwell Primary Care Centre | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 81% | 79% | 77% |
| Easy to contact by phone | 72% | 59% | 57% |
| Easy to contact via the website | 34% | 62% | 58% |
| Easy to contact via the NHS App | 61% | 59% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 66% | 71% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 85% | 91% | 90% |
CQC's overall rating for Cromwell Primary Care Centre is Good, published in August 2022. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (June 2015).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,379 patients were registered at Cromwell Primary Care Centre in September 2026, down 2.9% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 2,670 patients per GP, more than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 0.8 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 1,479 appointments a month, or 338 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 37% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Cromwell Primary Care Centre | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 338 | 559 | 510 |
| Face to face | 84% | 64% | 63% |
| Same day as booked | 37% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.3% against 1.9%), epilepsy (1.8% against 0.8%) and coronary heart disease (4.0% against 3.0%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 26.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.1% | 14.3% |
| High blood pressure | All ages | 15.4% | 15.2% |
| Asthma | 6+ yrs | 8.7% | 6.6% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| COPD | All ages | 4.3% | 1.9% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Epilepsy | 18+ yrs | 1.8% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.2% | 74.9% |
44% of the practice's patients live in the DN37 postcode district, followed by DN34 (13%), DN31 (10%) and DN33 (8%). 95% live in North East Lincolnshire, the council area the practice is in.
Cromwell Primary Care Centre, Cromwell Road, Grimsby, DN31 2BH. Phone: 01472 344989.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Core Care Family Practice Grimsby | 0.0 km | 67% |
| Woodfield Medical Centre | 0.5 km | 73% |
| Dr KA Collett and Partners | 0.5 km | 96% |
| Dr Wilson & Partners | 1.2 km | 87% |
| Pelham Medical Group | 1.2 km | 85% |
- Clee Medical Centre (82% overall experience good)
- Dr RK Mathews (70% overall experience good)
- Dr Wilson & Partners (87% overall experience good)
- Greenlands Surgery (98% overall experience good)
- Stirling Medical Centre (90% overall experience good)
- Weelsby View Health Centre (97% overall experience good)
How do patients rate Cromwell Primary Care Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Cromwell Primary Care Centre as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at Cromwell Primary Care Centre?
4,379 patients were registered in September 2026, down 2.9% on a year earlier.
What is Cromwell Primary Care Centre's CQC rating?
Good overall, published in August 2022.
How many GPs does Cromwell Primary Care Centre have?
1.6 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,670 patients per GP against 2,171 across England.
Are appointments at Cromwell Primary Care Centre face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cromwell Primary Care Centre's phone number?
01472 344989.