Greenlands Surgery, Grimsby: patient reviews and CQC rating
Greenlands Surgery is a GP practice in Grimsby with 3,250 registered patients (September 2026). In the 2026 GP Patient Survey, 98% of its patients described their overall experience as good, above the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 2.0 full-time-equivalent qualified GPs, or 1,658 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Greenlands Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, against 93% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 16 practices in Grimsby with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (93%). 94 patients answered the survey (response rate 24%).
| Survey question | Greenlands Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 98% | 79% | 77% |
| Easy to contact by phone | 93% | 59% | 57% |
| Easy to contact via the website | 83% | 62% | 58% |
| Easy to contact via the NHS App | 84% | 59% | 54% |
| Reception team helpful | 100% | 86% | 85% |
| Last contact good | 95% | 76% | 73% |
| Wait for appointment about right | 93% | 71% | 69% |
| Listened to well | 97% | 88% | 87% |
| Treated with care and concern | 97% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 15 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Greenlands Surgery is Good, published in July 2022. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (August 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,250 patients were registered at Greenlands Surgery in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 1,658 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 0.8 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 2,168 appointments a month, or 667 per 1,000 registered patients (England: 510). 97% were face to face (England: 63%). 48% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
13% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Greenlands Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 667 | 559 | 510 |
| Face to face | 97% | 64% | 63% |
| Same day as booked | 48% | 43% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 6% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.1% against 1.9%). It has a lower share for serious mental illness (0.4% against 1.0%). The practice's patients live in areas with an average deprivation score of 29.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.4% | 14.3% |
| High blood pressure | All ages | 15.7% | 15.2% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| COPD | All ages | 3.1% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Heart failure | All ages | 1.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
Greenlands Surgery, Stirling Medical Centre, Stirling Street, Grimsby, DN31 3AE. Phone: 01472 721637.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr RK Mathews | 0.0 km | 70% |
| Stirling Medical Centre | 0.0 km | 90% |
| Open Door Health Limited | 0.7 km | 74% |
| Quayside Medical Centre | 0.7 km | 83% |
| Clee Medical Centre | 1.4 km | 82% |
- Clee Medical Centre (82% overall experience good)
- Cromwell Primary Care Centre (81% overall experience good)
- Dr RK Mathews (70% overall experience good)
- Dr Wilson & Partners (87% overall experience good)
- Stirling Medical Centre (90% overall experience good)
- Weelsby View Health Centre (97% overall experience good)
How do patients rate Greenlands Surgery?
In the 2026 GP Patient Survey, 98% of patients described their overall experience of Greenlands Surgery as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at Greenlands Surgery?
3,250 patients were registered in September 2026, down 0.2% on a year earlier.
What is Greenlands Surgery's CQC rating?
Good overall, published in July 2022.
How many GPs does Greenlands Surgery have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,658 patients per GP against 2,171 across England.
Are appointments at Greenlands Surgery face to face?
97% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Greenlands Surgery's phone number?
01472 721637.