Dr RK Mathews, Grimsby: patient reviews and CQC rating
Dr RK Mathews is a GP practice in Grimsby with 4,258 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 1.1 full-time-equivalent qualified GPs, or 3,992 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr RK Mathews
Its best result against England is the share who found it easy to contact the practice using the NHS App: 72%, above the England figure of 54%. Its weakest is the share who said their needs were met at their last appointment: 72%, below the England figure of 90%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 15th of the 16 practices in Grimsby with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (67%). 97 patients answered the survey (response rate 18%).
| Survey question | Dr RK Mathews | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 70% | 79% | 77% |
| Easy to contact by phone | 66% | 59% | 57% |
| Easy to contact via the website | 65% | 62% | 58% |
| Easy to contact via the NHS App | 72% | 59% | 54% |
| Reception team helpful | 80% | 86% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 68% | 71% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 77% | 87% | 86% |
| Confidence and trust in the clinician | 79% | 94% | 93% |
| Needs met | 72% | 91% | 90% |
In the Friends and Family Test for July 2026, 86% of 35 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr RK Mathews is Good, published in December 2023. All 5 key questions are rated Good. It held the same rating in the report before (November 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,258 patients were registered at Dr RK Mathews in September 2026, down 2.3% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 3,992 patients per GP, more than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 1.0 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 2,042 appointments a month, or 479 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 48% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr RK Mathews | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 479 | 559 | 510 |
| Face to face | 46% | 64% | 63% |
| Same day as booked | 48% | 43% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%), epilepsy (1.4% against 0.8%) and COPD (3.3% against 1.9%). It has a lower share for cancer (2.5% against 3.8%). The practice's patients live in areas with an average deprivation score of 44.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.8 years for women and 75.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.6% | 14.3% |
| High blood pressure | All ages | 12.4% | 15.2% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| COPD | All ages | 3.3% | 1.9% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Cancer | All ages | 2.5% | 3.8% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Learning disability | All ages | 1.3% | 0.6% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.9% | 74.9% |
27% of the practice's patients live in the DN32 postcode district, followed by DN35 (26%), DN31 (12%) and DN37 (10%). 98% live in North East Lincolnshire, the council area the practice is in.
Dr RK Mathews, Stirling Medical Centre, Stirling Street, Grimsby, DN31 3AE. Phone: 01472 721650. Website: www.drmathewssurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Greenlands Surgery | 0.0 km | 98% |
| Stirling Medical Centre | 0.0 km | 90% |
| Open Door Health Limited | 0.7 km | 74% |
| Quayside Medical Centre | 0.7 km | 83% |
| Clee Medical Centre | 1.4 km | 82% |
| Holderness Health | 18.4 km | 83% |
- Clee Medical Centre (82% overall experience good)
- Cromwell Primary Care Centre (81% overall experience good)
- Dr Wilson & Partners (87% overall experience good)
- Greenlands Surgery (98% overall experience good)
- Stirling Medical Centre (90% overall experience good)
- Weelsby View Health Centre (97% overall experience good)
How do patients rate Dr RK Mathews?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Dr RK Mathews as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Dr RK Mathews?
4,258 patients were registered in September 2026, down 2.3% on a year earlier.
What is Dr RK Mathews's CQC rating?
Good overall, published in December 2023.
How many GPs does Dr RK Mathews have?
1.1 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,992 patients per GP against 2,171 across England.
Are appointments at Dr RK Mathews face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr RK Mathews's phone number?
01472 721650.