The Orsett Surgery, Orsett: patient reviews and CQC rating
The Orsett Surgery is a GP practice in Orsett with 7,134 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 4.1 full-time-equivalent qualified GPs, or 1,760 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Orsett Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 57%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 60%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
57% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (80%). 113 patients answered the survey (response rate 30%).
| Survey question | The Orsett Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 73% | 74% | 77% |
| Easy to contact by phone | 57% | 50% | 57% |
| Easy to contact via the website | 50% | 56% | 58% |
| Easy to contact via the NHS App | 49% | 51% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 68% | 70% | 73% |
| Wait for appointment about right | 60% | 70% | 69% |
| Listened to well | 87% | 84% | 87% |
| Treated with care and concern | 86% | 83% | 86% |
| Confidence and trust in the clinician | 88% | 91% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 353 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Orsett Surgery is Good, published in June 2016. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,134 patients were registered at The Orsett Surgery in September 2026, down 2.8% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 1,760 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 1.8 nurses and 4.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 6.9 |
| August 2024 | 4.3 | 6.4 |
| August 2025 | 4.3 | 7.5 |
| August 2026 | 4.1 | 6.2 |
From June 2026 to August 2026 the practice recorded 4,117 appointments a month, or 577 per 1,000 registered patients (England: 510). 31% were face to face (England: 63%). 68% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | The Orsett Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 577 | 480 | 510 |
| Face to face | 31% | 69% | 63% |
| Same day as booked | 68% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 1% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.1% against 0.8%), atrial fibrillation (2.8% against 2.2%) and high blood pressure (18.4% against 15.2%). It has a lower share for a learning disability (0.1% against 0.6%) and depression (9.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 14.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% |
| Depression | 18+ yrs | 9.7% | 14.3% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.3% | 74.9% |
The Orsett Surgery, The Surgery, 63 Rowley Road, Orsett, Orsett, RM16 3ET. Phone: 01375 892082.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stifford Clays Medical Practice | 3.0 km | 83% |
| The Surgery | 3.1 km | 81% |
| Balfour Medical Centre | 3.4 km | 69% |
| Dr AM Deshpande & Dr P Gurjar Practice | 4.2 km | 77% |
| Primecare Medical Centre | 4.3 km | 72% |
- Devaraja V C & Partner (93% overall experience good)
- Dr AM Deshpande & Dr P Gurjar Practice (77% overall experience good)
- Hassengate Medical Centre (79% overall experience good)
- Southend Road Surgery (92% overall experience good)
- The Surgery (81% overall experience good)
How do patients rate The Orsett Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of The Orsett Surgery as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at The Orsett Surgery?
7,134 patients were registered in September 2026, down 2.8% on a year earlier.
What is The Orsett Surgery's CQC rating?
Good overall, published in June 2016.
How many GPs does The Orsett Surgery have?
4.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,760 patients per GP against 2,171 across England.
Are appointments at The Orsett Surgery face to face?
31% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Orsett Surgery's phone number?
01375 892082.