The Surgery, Stanford-le-hope: patient reviews and CQC rating
The Surgery is a GP practice in Stanford-le-hope with 2,554 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Requires Improvement overall, in a report published in August 2022. It has 1.0 full-time-equivalent qualified GPs, or 2,589 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 85%, above the England figure of 69%. Its weakest is the share who said the healthcare professional was good at listening to them: 80%, against 87% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 3rd of the 5 practices in Stanford Le Hope with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (81%). 85 patients answered the survey (response rate 22%).
| Survey question | The Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 81% | 74% | 77% |
| Easy to contact by phone | 67% | 50% | 57% |
| Easy to contact via the website | 59% | 56% | 58% |
| Easy to contact via the NHS App | 62% | 51% | 54% |
| Reception team helpful | 89% | 83% | 85% |
| Last contact good | 76% | 70% | 73% |
| Wait for appointment about right | 85% | 70% | 69% |
| Listened to well | 80% | 84% | 87% |
| Treated with care and concern | 83% | 83% | 86% |
| Confidence and trust in the clinician | 91% | 91% | 93% |
| Needs met | 95% | 89% | 90% |
CQC's overall rating for The Surgery is Requires Improvement, published in August 2022. 3 key questions are rated differently: Well-led Good, Caring Good and Responsive Good. Its previous overall rating was Good (July 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
2,554 patients were registered at The Surgery in September 2026, down 2.8% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 2,589 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 0.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 907 appointments a month, or 355 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 46% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
72% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | The Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 355 | 480 | 510 |
| Face to face | 68% | 69% | 63% |
| Same day as booked | 46% | 45% | 45% |
| More than 28 days after booking | 4% | 5% | 5% |
| Did not attend | 1% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.4% against 4.6%). It has a lower share for serious mental illness (0.4% against 1.0%) and depression (10.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 13.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% |
| Depression | 18+ yrs | 10.7% | 14.3% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 49.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.5% | 74.9% |
The Surgery, High Road, Horndon-on-the-hill, Stanford-le-hope, SS17 8LB. Phone: 01375 642362. Website: www.thesurgeryhorndon-on-the-hill.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hassengate Medical Centre | 1.6 km | 79% |
| Dr AM Deshpande & Dr P Gurjar Practice | 1.9 km | 77% |
| Devaraja V C & Partner | 2.7 km | 93% |
| The Orsett Surgery | 3.1 km | 73% |
| Southend Road Surgery | 3.6 km | 92% |
- Devaraja V C & Partner (93% overall experience good)
- Dr AM Deshpande & Dr P Gurjar Practice (77% overall experience good)
- Hassengate Medical Centre (79% overall experience good)
- Southend Road Surgery (92% overall experience good)
- The Orsett Surgery (73% overall experience good)
How do patients rate The Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of The Surgery as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at The Surgery?
2,554 patients were registered in September 2026, down 2.8% on a year earlier.
What is The Surgery's CQC rating?
Requires Improvement overall, published in August 2022.
How many GPs does The Surgery have?
1.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,589 patients per GP against 2,171 across England.
Are appointments at The Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Surgery's phone number?
01375 642362.