Southend Road Surgery, Stanford-le-hope: patient reviews and CQC rating
Southend Road Surgery is a GP practice in Stanford-le-hope with 2,764 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2023. It has 1.3 full-time-equivalent qualified GPs, or 2,073 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Southend Road Surgery
Its best result against England is the share who described their overall experience of the practice as good: 92%, above the England figure of 77%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 5 practices in Stanford Le Hope with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 15 points higher than in 2025 (77%). 112 patients answered the survey (response rate 25%).
| Survey question | Southend Road Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 92% | 74% | 77% |
| Easy to contact by phone | 72% | 50% | 57% |
| Easy to contact via the website | 61% | 56% | 58% |
| Easy to contact via the NHS App | 59% | 51% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 78% | 70% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 91% | 84% | 87% |
| Treated with care and concern | 89% | 83% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 105 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Southend Road Surgery is Good, published in June 2023. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,764 patients were registered at Southend Road Surgery in September 2026, up 4.4% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 2,073 patients per GP, close to the England figure of 2,171 and Essex's 2,514. The practice also has 0.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.8 | 0.8 |
| August 2024 | 0.8 | 0.8 |
| August 2025 | 0.8 | 0.8 |
| August 2026 | 1.3 | 1.3 |
From June 2026 to August 2026 the practice recorded 1,185 appointments a month, or 429 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 44% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
73% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Southend Road Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 429 | 480 | 510 |
| Face to face | 39% | 69% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.4% against 4.6%) and high blood pressure (20.3% against 15.2%). The practice's patients live in areas with an average deprivation score of 15.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.5 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.3% | 15.2% |
| Depression | 18+ yrs | 14.2% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.4% | 4.6% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.6% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 36.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.7% | 74.9% |
Southend Road Surgery, 271a, Southend Road, Stanford-le-hope, SS17 8HD. Phone: 01375 679316.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Devaraja V C & Partner | 1.1 km | 93% |
| Hassengate Medical Centre | 2.2 km | 79% |
| Dr AM Deshpande & Dr P Gurjar Practice | 2.4 km | 77% |
| The Surgery | 3.6 km | 81% |
| Dr GC Chajed's Practice | 4.5 km | 84% |
- Devaraja V C & Partner (93% overall experience good)
- Dr AM Deshpande & Dr P Gurjar Practice (77% overall experience good)
- Hassengate Medical Centre (79% overall experience good)
- The Orsett Surgery (73% overall experience good)
- The Surgery (81% overall experience good)
How do patients rate Southend Road Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Southend Road Surgery as good, above the England figure of 77%. 72% found it easy to get through by phone.
How many patients are registered at Southend Road Surgery?
2,764 patients were registered in September 2026, up 4.4% on a year earlier.
What is Southend Road Surgery's CQC rating?
Good overall, published in June 2023.
How many GPs does Southend Road Surgery have?
1.3 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 2,073 patients per GP against 2,171 across England.
Are appointments at Southend Road Surgery face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Southend Road Surgery's phone number?
01375 679316.