The Practice St Albans, Nottingham: patient reviews and CQC rating
The Practice St Albans is a GP practice in Nottingham with 9,766 registered patients (September 2026). In the 2026 GP Patient Survey, 47% of its patients described their overall experience as good, below the England figure of 77% (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 0.7 full-time-equivalent qualified GPs, or 14,649 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Practice St Albans
Its result closest to England is the share who said they were treated with care and concern: 77%, below the England figure of 86%. Its weakest is the share who found it easy to contact the practice using the NHS App: 19%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 91st of the 92 practices in Nottingham with 50 or more responses. 32% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (43%). 82 patients answered the survey (response rate 16%).
| Survey question | The Practice St Albans | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 47% | 74% | 77% |
| Easy to contact by phone | 32% | 52% | 57% |
| Easy to contact via the website | 47% | 51% | 58% |
| Easy to contact via the NHS App | 19% | 50% | 54% |
| Reception team helpful | 54% | 83% | 85% |
| Last contact good | 49% | 69% | 73% |
| Wait for appointment about right | 56% | 67% | 69% |
| Listened to well | 78% | 86% | 87% |
| Treated with care and concern | 77% | 85% | 86% |
| Confidence and trust in the clinician | 80% | 92% | 93% |
| Needs met | 72% | 89% | 90% |
In the Friends and Family Test for July 2026, 79% of 244 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Practice St Albans is Good, published in December 2022. All 5 key questions are rated Good. It held the same rating in the report before (October 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,766 patients were registered at The Practice St Albans in September 2026, almost the same as a year earlier.
15% of its patients are aged 65 or over, against 19% across England. With 0.7 full-time-equivalent qualified GPs, there are 14,649 patients per GP, more than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 1.0 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 0.7 | 0.7 |
From June 2026 to August 2026 the practice recorded 4,784 appointments a month, or 490 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 52% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Practice St Albans | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 490 | 566 | 510 |
| Face to face | 63% | 64% | 63% |
| Same day as booked | 52% | 45% | 45% |
| More than 28 days after booking | 1% | 8% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.0% against 1.9%). It has a lower share for osteoporosis (0.6% against 1.2%), dementia (0.5% against 0.8%) and atrial fibrillation (1.5% against 2.2%). The practice's patients live in areas with an average deprivation score of 43.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.9 years for women and 75.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.9% | 15.2% |
| Depression | 18+ yrs | 14.0% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| COPD | All ages | 3.0% | 1.9% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Cancer | All ages | 2.9% | 3.8% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Dementia | All ages | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.1% | 74.9% |
The Practice St Albans, Hucknall Lane, Nottingham, NG6 8AQ. Phone: 0115 927 3444. Website: www.thepracticestalbans.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Leen View Surgery | 1.0 km | 65% |
| Parkside Medical Practice | 1.0 km | 77% |
| Rise Park Surgery | 1.3 km | 72% |
| Southglade Medical Practice | 1.6 km | 69% |
| The Alice Medical Centre | 2.5 km | 79% |
- Leen View Surgery (65% overall experience good)
- Parkside Medical Practice (77% overall experience good)
- Rise Park Surgery (72% overall experience good)
- Southglade Medical Practice (69% overall experience good)
How do patients rate The Practice St Albans?
In the 2026 GP Patient Survey, 47% of patients described their overall experience of The Practice St Albans as good, below the England figure of 77%. 32% found it easy to get through by phone.
How many patients are registered at The Practice St Albans?
9,766 patients were registered in September 2026, up 0.2% on a year earlier.
What is The Practice St Albans's CQC rating?
Good overall, published in December 2022.
How many GPs does The Practice St Albans have?
0.7 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 14,649 patients per GP against 2,171 across England.
Are appointments at The Practice St Albans face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Practice St Albans's phone number?
0115 927 3444.