The OM Surgery, Nottingham: patient reviews and CQC rating
The OM Surgery is a GP practice in Nottingham with 2,944 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 0.7 full-time-equivalent qualified GPs, or 4,416 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The OM Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 39%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 61st of the 92 practices in Nottingham with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (64%). 98 patients answered the survey (response rate 24%).
| Survey question | The OM Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 72% | 74% | 77% |
| Easy to contact by phone | 72% | 52% | 57% |
| Easy to contact via the website | 39% | 51% | 58% |
| Easy to contact via the NHS App | 52% | 50% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 70% | 69% | 73% |
| Wait for appointment about right | 65% | 67% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 82% | 85% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
CQC's overall rating for The OM Surgery is Good, published in April 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,944 patients were registered at The OM Surgery in September 2026, up 8.1% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 0.7 full-time-equivalent qualified GPs, there are 4,416 patients per GP, more than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 0.3 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.8 | 0.8 |
| August 2024 | 0.9 | 0.9 |
| August 2025 | 0.3 | 0.3 |
| August 2026 | 0.7 | 0.7 |
From June 2026 to August 2026 the practice recorded 1,362 appointments a month, or 463 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 43% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The OM Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 463 | 566 | 510 |
| Face to face | 82% | 64% | 63% |
| Same day as booked | 43% | 45% | 45% |
| More than 28 days after booking | 7% | 8% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%). It has a lower share for atrial fibrillation (1.2% against 2.2%) and chronic kidney disease (2.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 23.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.0% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Palliative care | All ages | 1.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
The OM Surgery, 112 Watnall Road, Hucknall, Nottingham, NG15 7JP. Phone: 0115 963 2184.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Whyburn Medical Practice | 0.1 km | 57% |
| Oakenhall Medical Practice | 0.5 km | 68% |
| Torkard Hill Medical Centre | 0.6 km | 65% |
| The Practice St Albans | 3.2 km | 47% |
| Rise Park Surgery | 3.3 km | 72% |
- Oakenhall Medical Practice (68% overall experience good)
- Torkard Hill Medical Centre (65% overall experience good)
- Whyburn Medical Practice (57% overall experience good)
How do patients rate The OM Surgery?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of The OM Surgery as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at The OM Surgery?
2,944 patients were registered in September 2026, up 8.1% on a year earlier.
What is The OM Surgery's CQC rating?
Good overall, published in April 2019.
How many GPs does The OM Surgery have?
0.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 4,416 patients per GP against 2,171 across England.
Are appointments at The OM Surgery face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The OM Surgery's phone number?
0115 963 2184.