Ashburton Surgery, Newton Abbot: patient reviews and CQC rating
Ashburton Surgery is a GP practice in Newton Abbot with 7,161 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 3.3 full-time-equivalent qualified GPs, or 2,148 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ashburton Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 83%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 66%, against 69% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 3rd of the 10 practices in Newton Abbot with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (91%). 108 patients answered the survey (response rate 33%).
| Survey question | Ashburton Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 84% | 79% | 77% |
| Easy to contact by phone | 80% | 59% | 57% |
| Easy to contact via the website | 81% | 62% | 58% |
| Easy to contact via the NHS App | 83% | 55% | 54% |
| Reception team helpful | 96% | 87% | 85% |
| Last contact good | 95% | 76% | 73% |
| Wait for appointment about right | 66% | 70% | 69% |
| Listened to well | 94% | 90% | 87% |
| Treated with care and concern | 95% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 136 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ashburton Surgery is Good, published in November 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,161 patients were registered at Ashburton Surgery in September 2026, down 0.7% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 2,148 patients per GP, close to the England figure of 2,171 and Devon's 1,863. The practice also has 1.4 nurses and 3.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 6.1 |
| August 2024 | 3.3 | 5.0 |
| August 2025 | 3.3 | 5.3 |
| August 2026 | 3.3 | 5.0 |
From June 2026 to August 2026 the practice recorded 3,427 appointments a month, or 479 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 33% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Ashburton Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 479 | 626 | 510 |
| Face to face | 70% | 54% | 63% |
| Same day as booked | 33% | 45% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.3% against 1.2%), peripheral arterial disease (1.2% against 0.6%) and atrial fibrillation (4.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 19.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.5 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.4% | 15.2% |
| Depression | 18+ yrs | 19.8% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.6% | 4.6% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Cancer | All ages | 5.6% | 3.8% |
| Osteoporosis | 50+ yrs | 4.3% | 1.2% |
| Atrial fibrillation | All ages | 4.3% | 2.2% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.7% | 0.8% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.2% | 74.9% |
Ashburton Surgery, 1 Eastern Road, Ashburton, Newton Abbot, TQ13 7AP. Phone: 01364 652731. Website: www.ashburtonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Buckfastleigh Medical Centre | 4.9 km | 89% |
| Bovey Tracey and Chudleigh Practice | 9.7 km | 81% |
| Albany Surgery | 10.0 km | 70% |
| Cricketfield Surgery | 10.1 km | 73% |
| Devon Square Surgery | 10.2 km | 75% |
- Buckfastleigh Medical Centre (89% overall experience good)
- Catherine House Surgery (92% overall experience good)
- Leatside Surgery (87% overall experience good)
- South Brent Health Centre (97% overall experience good)
How do patients rate Ashburton Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Ashburton Surgery as good, against 77% across England. 80% found it easy to get through by phone.
How many patients are registered at Ashburton Surgery?
7,161 patients were registered in September 2026, down 0.7% on a year earlier.
What is Ashburton Surgery's CQC rating?
Good overall, published in November 2017.
How many GPs does Ashburton Surgery have?
3.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,148 patients per GP against 2,171 across England.
Are appointments at Ashburton Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ashburton Surgery's phone number?
01364 652731.