Cricketfield Surgery, Newton Abbot: patient reviews and CQC rating
Cricketfield Surgery is a GP practice in Newton Abbot with 10,227 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in April 2020. It has 4.2 full-time-equivalent qualified GPs, or 2,428 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cricketfield Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 72%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 47%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 8th of the 10 practices in Newton Abbot with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (75%). 113 patients answered the survey (response rate 34%).
| Survey question | Cricketfield Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 73% | 79% | 77% |
| Easy to contact by phone | 47% | 59% | 57% |
| Easy to contact via the website | 72% | 62% | 58% |
| Easy to contact via the NHS App | 62% | 55% | 54% |
| Reception team helpful | 79% | 87% | 85% |
| Last contact good | 72% | 76% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 92% | 90% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 368 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cricketfield Surgery is Good, published in April 2020. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,227 patients were registered at Cricketfield Surgery in September 2026, down 1.9% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,428 patients per GP, more than the England figure of 2,171 and Devon's 1,863. The practice also has 4.6 nurses and 5.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 6.9 |
| August 2024 | 5.4 | 5.4 |
| August 2025 | 4.7 | 5.3 |
| August 2026 | 4.2 | 4.9 |
From June 2026 to August 2026 the practice recorded 6,836 appointments a month, or 668 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 42% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Cricketfield Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 668 | 626 | 510 |
| Face to face | 48% | 54% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 13% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%), epilepsy (1.2% against 0.8%) and peripheral arterial disease (0.8% against 0.6%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 17.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.7% | 15.2% |
| Depression | 18+ yrs | 15.6% | 14.3% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.4% | 74.9% |
Cricketfield Surgery, Cricketfield Road, Newton Abbot, TQ12 2AS. Phone: 01626 208020.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Devon Square Surgery | 0.3 km | 75% |
| Albany Surgery | 0.4 km | 70% |
| Buckland Surgery | 1.4 km | 83% |
| Kingsteignton Medical Practice | 2.0 km | 72% |
| Kingskerswell and Ipplepen Medical Practice | 3.9 km | 75% |
- Buckland Surgery (83% overall experience good)
- Devon Square Surgery (75% overall experience good)
- Kingsteignton Medical Practice (72% overall experience good)
How do patients rate Cricketfield Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Cricketfield Surgery as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at Cricketfield Surgery?
10,227 patients were registered in September 2026, down 1.9% on a year earlier.
What is Cricketfield Surgery's CQC rating?
Good overall, published in April 2020.
How many GPs does Cricketfield Surgery have?
4.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,428 patients per GP against 2,171 across England.
Are appointments at Cricketfield Surgery face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cricketfield Surgery's phone number?
01626 208020.