Buckland Surgery, Newton Abbot: patient reviews and CQC rating
Buckland Surgery is a GP practice in Newton Abbot with 3,892 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2015. It has 2.4 full-time-equivalent qualified GPs, or 1,618 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Buckland Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 66%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 41%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 10 practices in Newton Abbot with 50 or more responses. 41% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (74%). 96 patients answered the survey (response rate 25%).
| Survey question | Buckland Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 83% | 79% | 77% |
| Easy to contact by phone | 41% | 59% | 57% |
| Easy to contact via the website | 66% | 62% | 58% |
| Easy to contact via the NHS App | 49% | 55% | 54% |
| Reception team helpful | 86% | 87% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 59% | 70% | 69% |
| Listened to well | 94% | 90% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
CQC's overall rating for Buckland Surgery is Good, published in December 2015. One key question is rated differently: Caring Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
3,892 patients were registered at Buckland Surgery in September 2026, down 2.3% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 1,618 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 0.3 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 5.4 |
| August 2024 | 2.4 | 4.1 |
| August 2025 | 2.4 | 3.8 |
| August 2026 | 2.4 | 3.3 |
From June 2026 to August 2026 the practice recorded 1,500 appointments a month, or 385 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 30% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Buckland Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 385 | 626 | 510 |
| Face to face | 60% | 54% | 63% |
| Same day as booked | 30% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 6% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.1% against 1.9%), a learning disability (1.2% against 0.6%) and depression (25.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 24.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.5 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 25.0% | 14.3% |
| High blood pressure | All ages | 15.9% | 15.2% |
| Asthma | 6+ yrs | 10.5% | 6.6% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| COPD | All ages | 4.1% | 1.9% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Learning disability | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.6% | 74.9% |
96% of the practice's patients live in the TQ12 postcode district. 98% live in Teignbridge, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| TQ12 | 3,765 | 96% |
Buckland Surgery, 1 Raleigh Road, Newton Abbot, TQ12 4HG. Phone: 01626 332813. Website: www.bucklandsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Devon Square Surgery | 1.2 km | 75% |
| Albany Surgery | 1.4 km | 70% |
| Cricketfield Surgery | 1.4 km | 73% |
| Kingsteignton Medical Practice | 2.2 km | 72% |
| Kingskerswell and Ipplepen Medical Practice | 3.4 km | 75% |
- Cricketfield Surgery (73% overall experience good)
- Devon Square Surgery (75% overall experience good)
- Kingsteignton Medical Practice (72% overall experience good)
How do patients rate Buckland Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Buckland Surgery as good, against 77% across England. 41% found it easy to get through by phone.
How many patients are registered at Buckland Surgery?
3,892 patients were registered in September 2026, down 2.3% on a year earlier.
What is Buckland Surgery's CQC rating?
Good overall, published in December 2015.
How many GPs does Buckland Surgery have?
2.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,618 patients per GP against 2,171 across England.
Are appointments at Buckland Surgery face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Buckland Surgery's phone number?
01626 332813.