Albany Surgery, Newton Abbot: patient reviews and CQC rating
Albany Surgery is a GP practice in Newton Abbot with 9,871 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in October 2015. It has 5.5 full-time-equivalent qualified GPs, or 1,786 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Albany Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 88%, against 87% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 26%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 10th of the 10 practices in Newton Abbot with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (60%). 107 patients answered the survey (response rate 29%).
| Survey question | Albany Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 70% | 79% | 77% |
| Easy to contact by phone | 33% | 59% | 57% |
| Easy to contact via the website | 51% | 62% | 58% |
| Easy to contact via the NHS App | 26% | 55% | 54% |
| Reception team helpful | 75% | 87% | 85% |
| Last contact good | 62% | 76% | 73% |
| Wait for appointment about right | 67% | 70% | 69% |
| Listened to well | 88% | 90% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 86% | 91% | 90% |
CQC's overall rating for Albany Surgery is Good, published in October 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,871 patients were registered at Albany Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 1,786 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 2.3 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 6.6 |
| August 2024 | 4.9 | 6.4 |
| August 2025 | 4.3 | 6.0 |
| August 2026 | 5.5 | 7.7 |
From June 2026 to August 2026 the practice recorded 6,528 appointments a month, or 661 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 53% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Albany Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 661 | 626 | 510 |
| Face to face | 49% | 54% | 63% |
| Same day as booked | 53% | 45% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%), dementia (1.3% against 0.8%) and epilepsy (1.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 19.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.3 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.7% | 15.2% |
| Depression | 18+ yrs | 17.2% | 14.3% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Learning disability | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.9% | 74.9% |
97% of the practice's patients live in the TQ12 postcode district. 99% live in Teignbridge, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| TQ12 | 9,541 | 97% |
Albany Surgery, Grace House, Scott Close, Newton Abbot, TQ12 1GJ. Phone: 01626 334411.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Devon Square Surgery | 0.2 km | 75% |
| Cricketfield Surgery | 0.4 km | 73% |
| Buckland Surgery | 1.4 km | 83% |
| Kingsteignton Medical Practice | 2.4 km | 72% |
| Kingskerswell and Ipplepen Medical Practice | 3.6 km | 75% |
- Bovey Tracey and Chudleigh Practice (81% overall experience good)
- Kingskerswell and Ipplepen Medical Practice (75% overall experience good)
How do patients rate Albany Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Albany Surgery as good, against 77% across England. 33% found it easy to get through by phone.
How many patients are registered at Albany Surgery?
9,871 patients were registered in September 2026, down 1.4% on a year earlier.
What is Albany Surgery's CQC rating?
Good overall, published in October 2015.
How many GPs does Albany Surgery have?
5.5 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,786 patients per GP against 2,171 across England.
Are appointments at Albany Surgery face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Albany Surgery's phone number?
01626 334411.