Leatside Surgery, Totnes: patient reviews and CQC rating
Leatside Surgery is a GP practice in Totnes with 14,303 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Outstanding overall, in a report published in May 2019. It has 8.1 full-time-equivalent qualified GPs, or 1,764 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Leatside Surgery
Its best result against England is the share who described their last contact with the practice as good: 85%, above the England figure of 73%. Its weakest is the share who said the wait for their last appointment was about right: 66%, against 69% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
63% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (85%). 107 patients answered the survey (response rate 31%).
| Survey question | Leatside Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 87% | 79% | 77% |
| Easy to contact by phone | 63% | 59% | 57% |
| Easy to contact via the website | 69% | 62% | 58% |
| Easy to contact via the NHS App | 62% | 55% | 54% |
| Reception team helpful | 89% | 87% | 85% |
| Last contact good | 85% | 76% | 73% |
| Wait for appointment about right | 66% | 70% | 69% |
| Listened to well | 95% | 90% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
CQC's overall rating for Leatside Surgery is Outstanding, published in May 2019. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
14,303 patients were registered at Leatside Surgery in September 2026, down 2.2% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 8.1 full-time-equivalent qualified GPs, there are 1,764 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 4.7 nurses and 6.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.5 | 12.8 |
| August 2024 | 8.8 | 10.7 |
| August 2025 | 7.8 | 10.5 |
| August 2026 | 8.1 | 10.9 |
From June 2026 to August 2026 the practice recorded 10,926 appointments a month, or 764 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 61% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Leatside Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 764 | 626 | 510 |
| Face to face | 49% | 54% | 63% |
| Same day as booked | 61% | 45% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.0% against 1.2%), cancer (6.2% against 3.8%) and serious mental illness (1.5% against 1.0%). It has a lower share for diabetes (5.4% against 7.9%). The practice's patients live in areas with an average deprivation score of 17.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.6 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% |
| Depression | 18+ yrs | 13.1% | 14.3% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Cancer | All ages | 6.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
Leatside Surgery, Babbage Road, Totnes, TQ9 5JA. Phone: 01803 862671. Website: www.leatside.surgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Catherine House Surgery | 0.7 km | 92% |
| Old Farm Surgery | 7.0 km | 83% |
| Mayfield Medical Centre | 8.1 km | 58% |
| Corner Place Surgery | 8.3 km | 67% |
| Buckfastleigh Medical Centre | 8.6 km | 89% |
- Ashburton Surgery (84% overall experience good)
- Buckfastleigh Medical Centre (89% overall experience good)
- Catherine House Surgery (92% overall experience good)
- South Brent Health Centre (97% overall experience good)
How do patients rate Leatside Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Leatside Surgery as good, above the England figure of 77%. 63% found it easy to get through by phone.
How many patients are registered at Leatside Surgery?
14,303 patients were registered in September 2026, down 2.2% on a year earlier.
What is Leatside Surgery's CQC rating?
Outstanding overall, published in May 2019.
How many GPs does Leatside Surgery have?
8.1 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,764 patients per GP against 2,171 across England.
Are appointments at Leatside Surgery face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Leatside Surgery's phone number?
01803 862671.