Florence House Medical Practice, Manchester: patient reviews and CQC rating
Florence House Medical Practice is a GP practice in Manchester with 10,690 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in September 2015. It has 4.8 full-time-equivalent qualified GPs, or 2,240 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Florence House Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 68%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 59%, against 69% across England. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 133rd of the 149 practices in Manchester with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (70%). 93 patients answered the survey (response rate 19%).
| Survey question | Florence House Medical Practice | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 69% | 79% | 77% |
| Easy to contact by phone | 61% | 63% | 57% |
| Easy to contact via the website | 68% | 61% | 58% |
| Easy to contact via the NHS App | 61% | 58% | 54% |
| Reception team helpful | 76% | 86% | 85% |
| Last contact good | 69% | 76% | 73% |
| Wait for appointment about right | 59% | 71% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 82% | 91% | 90% |
In the Friends and Family Test for July 2026, 87% of 121 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Florence House Medical Practice is Good, published in September 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,690 patients were registered at Florence House Medical Practice in September 2026, down 3.7% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 2,240 patients per GP, close to the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 0.6 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 5.0 |
| August 2024 | 4.8 | 9.5 |
| August 2025 | 4.8 | 9.3 |
| August 2026 | 4.8 | 11.2 |
From June 2026 to August 2026 the practice recorded 3,875 appointments a month, or 363 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 36% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Florence House Medical Practice | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 363 | 445 | 510 |
| Face to face | 49% | 66% | 63% |
| Same day as booked | 36% | 44% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.4% against 1.9%). It has a lower share for dementia (0.5% against 0.8%), atrial fibrillation (1.4% against 2.2%) and stroke or TIA (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 46.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.5 years for women and 74.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.4% | 14.3% |
| High blood pressure | All ages | 11.5% | 15.2% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| COPD | All ages | 2.4% | 1.9% |
| Cancer | All ages | 2.4% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.5% | 74.9% |
Florence House Medical Practice, Ashton Old Road,, Higher Openshaw,, Manchester, M11 1JG. Phone: 0161 370 2133. Website: www.florencehousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lime Square Medical Centre | 0.2 km | 67% |
| Market Street Medical Practice | 1.3 km | 83% |
| Gorton Medical Centre | 1.5 km | 70% |
| Medlock Vale Medical Practice | 1.5 km | 81% |
| Mount Road Surgery | 1.9 km | 72% |
- Cornerstone Family Practice (71% overall experience good)
- Dr Mokashi (71% overall experience good)
- Eastlands Medical Practice (77% overall experience good)
- Five Oaks Family Practice (77% overall experience good)
- Lime Square Medical Centre (67% overall experience good)
- The Mazhari and Khan Practice (87% overall experience good)
How do patients rate Florence House Medical Practice?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Florence House Medical Practice as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Florence House Medical Practice?
10,690 patients were registered in September 2026, down 3.7% on a year earlier.
What is Florence House Medical Practice's CQC rating?
Good overall, published in September 2015.
How many GPs does Florence House Medical Practice have?
4.8 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,240 patients per GP against 2,171 across England.
Are appointments at Florence House Medical Practice face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Florence House Medical Practice's phone number?
0161 370 2133.