The Manor Practice, London: patient reviews and CQC rating
The Manor Practice is a GP practice in London with 8,873 registered patients (September 2026). In the 2026 GP Patient Survey, 53% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 2.4 full-time-equivalent qualified GPs, or 3,630 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Manor Practice
Its result closest to England is the share who said their needs were met at their last appointment: 83%, below the England figure of 90%. Its weakest is the share who described their overall experience of the practice as good: 53%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 635th of the 648 practices in London with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (58%). 73 patients answered the survey (response rate 11%).
| Survey question | The Manor Practice | North East London | England |
|---|---|---|---|
| Overall experience good | 53% | 71% | 77% |
| Easy to contact by phone | 44% | 55% | 57% |
| Easy to contact via the website | 43% | 53% | 58% |
| Easy to contact via the NHS App | 36% | 50% | 54% |
| Reception team helpful | 76% | 79% | 85% |
| Last contact good | 55% | 67% | 73% |
| Wait for appointment about right | 57% | 62% | 69% |
| Listened to well | 66% | 83% | 87% |
| Treated with care and concern | 65% | 82% | 86% |
| Confidence and trust in the clinician | 80% | 91% | 93% |
| Needs met | 83% | 87% | 90% |
In the Friends and Family Test for July 2026, 91% of 32 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Manor Practice is Good, published in December 2019. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,873 patients were registered at The Manor Practice in September 2026, down 6.8% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 3,630 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.7 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 3,243 appointments a month, or 365 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 53% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | The Manor Practice | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 365 | 456 | 510 |
| Face to face | 57% | 58% | 63% |
| Same day as booked | 53% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%), serious mental illness (1.9% against 1.0%) and stroke or TIA (2.4% against 1.9%). It has a lower share for osteoporosis (0.1% against 1.2%), COPD (0.9% against 1.9%) and atrial fibrillation (1.1% against 2.2%). The practice's patients live in areas with an average deprivation score of 29.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.5% | 15.2% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Depression | 18+ yrs | 8.6% | 14.3% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Cancer | All ages | 2.4% | 3.8% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Heart failure | All ages | 1.4% | 1.1% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Palliative care | All ages | 1.1% | 0.6% |
| COPD | All ages | 0.9% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 50.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 44.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.2% | 74.9% |
The Manor Practice, 454 Lea Bridge Road, London, E10 7DY. Phone: 020 8539 8950.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Seymour Medical Centre | 0.5 km | 66% |
| SMA Practice | 0.9 km | 80% |
| Dr A.Q. Sheikh & Partners | 1.0 km | 78% |
| Crawley Road Medical Centre | 1.1 km | 82% |
| The Grove Medical Centre | 1.2 km | 55% |
- Leyton Healthcare (60% overall experience good)
- SMA Practice (80% overall experience good)
How do patients rate The Manor Practice?
In the 2026 GP Patient Survey, 53% of patients described their overall experience of The Manor Practice as good, below the England figure of 77%. 44% found it easy to get through by phone.
How many patients are registered at The Manor Practice?
8,873 patients were registered in September 2026, down 6.8% on a year earlier.
What is The Manor Practice's CQC rating?
Good overall, published in December 2019.
How many GPs does The Manor Practice have?
2.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,630 patients per GP against 2,171 across England.
Are appointments at The Manor Practice face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Manor Practice's phone number?
020 8539 8950.