Keats Surgery, London: patient reviews and CQC rating
Keats Surgery is a GP practice in London with 4,105 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in July 2021. It has 2.0 full-time-equivalent qualified GPs, or 2,080 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Keats Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 84%, against 86% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 108th of the 648 practices in London with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (75%). 98 patients answered the survey (response rate 17%).
| Survey question | Keats Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 87% | 75% | 77% |
| Easy to contact by phone | 72% | 62% | 57% |
| Easy to contact via the website | 57% | 57% | 58% |
| Easy to contact via the NHS App | 63% | 54% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 76% | 68% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 44 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Keats Surgery is Good, published in July 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (February 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,105 patients were registered at Keats Surgery in September 2026, down 6.7% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,080 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 1.3 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 1,426 appointments a month, or 347 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 27% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Keats Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 347 | 469 | 510 |
| Face to face | 53% | 60% | 63% |
| Same day as booked | 27% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.7% against 1.0%), diabetes (11.9% against 7.9%) and high blood pressure (18.4% against 15.2%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and COPD (0.8% against 1.9%). The practice's patients live in areas with an average deprivation score of 37.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% |
| Depression | 18+ yrs | 12.5% | 14.3% |
| Diabetes | 17+ yrs | 11.9% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| COPD | All ages | 0.8% | 1.9% |
| Learning disability | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.5% | 74.9% |
Keats Surgery, 290a Church Street, Edmonton, London, N9 9HJ. Phone: 020 8807 2051.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Latymer Road Surgery | 0.7 km | 61% |
| Winchmore Surgery | 1.3 km | 87% |
| Dr Tuljaram Patalay | 1.3 km | 78% |
| Chalfont Surgery | 1.3 km | 78% |
| Evergreen Surgery Limited | 1.3 km | 74% |
- Angel Surgery (66% overall experience good)
- Boundary House Surgery (72% overall experience good)
- Latymer Road Surgery (61% overall experience good)
- The Edmonton Medical Practice (78% overall experience good)
How do patients rate Keats Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Keats Surgery as good, above the England figure of 77%. 72% found it easy to get through by phone.
How many patients are registered at Keats Surgery?
4,105 patients were registered in September 2026, down 6.7% on a year earlier.
What is Keats Surgery's CQC rating?
Good overall, published in July 2021.
How many GPs does Keats Surgery have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,080 patients per GP against 2,171 across England.
Are appointments at Keats Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Keats Surgery's phone number?
020 8807 2051.