Gillan House Surgery, London: patient reviews and CQC rating
Gillan House Surgery is a GP practice in London with 12,177 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 5.6 full-time-equivalent qualified GPs, or 2,183 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Gillan House Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 69%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 60%, against 69% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 270th of the 648 practices in London with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (82%). 86 patients answered the survey (response rate 13%).
| Survey question | Gillan House Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 81% | 75% | 77% |
| Easy to contact by phone | 48% | 62% | 57% |
| Easy to contact via the website | 55% | 57% | 58% |
| Easy to contact via the NHS App | 69% | 54% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 60% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 80 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Gillan House Surgery is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,177 patients were registered at Gillan House Surgery in September 2026, down 4.8% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 2,183 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 5.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 4.7 |
| August 2024 | 4.7 | 4.7 |
| August 2025 | 4.7 | 4.7 |
| August 2026 | 5.6 | 5.6 |
From June 2026 to August 2026 the practice recorded 7,220 appointments a month, or 593 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 60% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Gillan House Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 593 | 469 | 510 |
| Face to face | 43% | 60% | 63% |
| Same day as booked | 60% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), atrial fibrillation (1.2% against 2.2%) and COPD (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 22.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.5% | 14.3% |
| High blood pressure | All ages | 12.6% | 15.2% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Dementia | All ages | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.8% | 74.9% |
Gillan House Surgery, 457 Green Lanes, Palmers Green, London, N13 4BS. Phone: 020 8882 9393.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Grovelands Medical Centre | 0.5 km | 73% |
| The Woodberry Practice | 0.6 km | 87% |
| Dr Howard Daitz | 0.7 km | 74% |
| Winchmore Surgery | 1.4 km | 87% |
| Dr Malarvili Theivacumar | 1.5 km | 74% |
- Bincote Surgery (82% overall experience good)
- Dr Howard Daitz (74% overall experience good)
- Dr Malarvili Theivacumar (74% overall experience good)
- Dr Sinnadurai Thillainathan (72% overall experience good)
- The Woodberry Practice (87% overall experience good)
How do patients rate Gillan House Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Gillan House Surgery as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at Gillan House Surgery?
12,177 patients were registered in September 2026, down 4.8% on a year earlier.
What is Gillan House Surgery's CQC rating?
Good overall, published in February 2017.
How many GPs does Gillan House Surgery have?
5.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,183 patients per GP against 2,171 across England.
Are appointments at Gillan House Surgery face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Gillan House Surgery's phone number?
020 8882 9393.