Great Massingham Surgery, Kings Lynn: patient reviews and CQC rating
Great Massingham Surgery is a GP practice in Kings Lynn with 6,425 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 4.6 full-time-equivalent qualified GPs, or 1,389 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Great Massingham Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 54%, against 54% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 11 practices in Kings Lynn with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (90%). 129 patients answered the survey (response rate 45%).
| Survey question | Great Massingham Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 88% | 80% | 77% |
| Easy to contact by phone | 85% | 61% | 57% |
| Easy to contact via the website | 58% | 62% | 58% |
| Easy to contact via the NHS App | 54% | 55% | 54% |
| Reception team helpful | 93% | 88% | 85% |
| Last contact good | 86% | 76% | 73% |
| Wait for appointment about right | 83% | 74% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
In the Friends and Family Test for July 2026, 96% of 25 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Great Massingham Surgery is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,425 patients were registered at Great Massingham Surgery in September 2026, down 0.6% on a year earlier (England: down 1.1%).
31% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 1,389 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 3.6 nurses and 7.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 5.7 |
| August 2024 | 4.6 | 5.7 |
| August 2025 | 4.2 | 6.1 |
| August 2026 | 4.6 | 6.8 |
From June 2026 to August 2026 the practice recorded 3,660 appointments a month, or 570 per 1,000 registered patients (England: 510). 93% were face to face (England: 63%). 42% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Great Massingham Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 570 | 578 | 510 |
| Face to face | 93% | 70% | 63% |
| Same day as booked | 42% | 42% | 45% |
| More than 28 days after booking | 4% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (3.1% against 1.9%), atrial fibrillation (3.6% against 2.2%) and cancer (5.6% against 3.8%). It has a lower share for osteoporosis (0.2% against 1.2%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 24.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 82.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.3% | 15.2% |
| Depression | 18+ yrs | 15.7% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| COPD | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
Great Massingham Surgery, Station Road, Great Massingham, Kings Lynn, PE32 2JQ. Phone: 01485 520521. Website: www.massingham-dockingsurgeries.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Grimston Medical Centre | 7.7 km | 77% |
| Litcham Health Centre | 10.6 km | 73% |
| Plowright Medical Centre | 13.8 km | 88% |
| Manor Farm Medical Centre | 14.6 km | 75% |
| Campingland Surgery | 14.9 km | 79% |
- Grimston Medical Centre (77% overall experience good)
- Heacham Group Practice (67% overall experience good)
- The Burnhams Surgery (83% overall experience good)
- Wells Health Centre (90% overall experience good)
How do patients rate Great Massingham Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Great Massingham Surgery as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Great Massingham Surgery?
6,425 patients were registered in September 2026, down 0.6% on a year earlier.
What is Great Massingham Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does Great Massingham Surgery have?
4.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,389 patients per GP against 2,171 across England.
Are appointments at Great Massingham Surgery face to face?
93% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Great Massingham Surgery's phone number?
01485 520521.